24/7 Operational User Support Specialist

CACI • Sterling, VA

12d • Onsite

About The Position

Join the team as a 24/7 User Support and System Specialist where your Military or Intelligence Community experience becomes mission-critical. We need your expertise to keep our vital Intelligence Applications like ChatSurfer and Bodhi running smoothly around the clock!

Requirements

• Active TS/SCI with polygraph
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline
• Customer Service Mindset
• Outstanding Problem-Solving Abilities and Communication Skill
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays

Nice To Haves

• Experience with Grafana, Kibana, or similar monitoring tools
• Familiar with Chatsurfer and Bodhi applications
• Software Testing Experience
• Secuirty+ Certification

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using your operational Intelligence Community knowledge
• Solve Problems in real-time through first-line troubleshooting of software issues
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays)
• Bridge the Gap between users and developers with your intelligence expertise
• Monitor and Maintain applications across multiple domains including our coalition support environments
• Keep Intelligence Tools running when users need them most
• Apply your operational knowledge to help users maximize these powerful applications
• Quickly diagnose and resolve issues before they impact mission success
• Communicate complex technical concepts clearly to intelligence professionals
• Contribute valuable field expertise to enhance future software development

Benefits

• flexible time off benefit
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed