12-volt A/V Technician Manager

Crutchfield Corporation•Harrisonburg, VA

1d•Onsite

About The Position

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We’re looking for a 12-volt A/V Technician Manager to join our team based in Harrisonburg location. If you haven’t heard of us, we’re a unique blend of things: an acclaimed, national online retailer, a family-owned business that’s Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! For the 4th year in a row, we’ve been named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group. As a 12-volt A/V Technician Manager, you will play a key role in overseeing the installation operations of our 12-volt products in customer vehicles. This position requires a combination of technical expertise, leadership skills, and exceptional customer service. The ideal candidate will have a deep understanding of 12-volt systems, excellent project management abilities, and a passion for delivering top-notch service.

Requirements

Proven experience in managing installation teams, preferably in the automotive or 12-volt industry.
In-depth knowledge of 12-volt systems and automotive electronics.
Strong leadership and team management skills.
Excellent communication and customer service abilities.
Organized with a keen eye for detail.
Problem-solving and decision-making skills.
Ability to work in a fast-paced environment.
A valid driver’s license with acceptable driving record.

Nice To Haves

Advance fiberglass/woodworking fabrication is a plus.

Responsibilities

Perform installation of a variety of 12-volt accessories, including A/V source units, factory replacement speakers, amplification, integration devices, safety and collision avoidance systems, and remote-start/security systems.
Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
Manage and lead a team of skilled installation technicians. Provide training, guidance, and support to ensure the team's success.
Implement and maintain quality control measures to ensure installations meet company standards and customer expectations.
Interact with customers to understand their needs, provide product recommendations, and address any concerns related to installations.
Work closely with the inventory team to ensure the availability of necessary installation materials and products.
Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction. Implement best practices to drive operational excellence.