Dispatcher
Armstrong Group • Renfrew, SC57d
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Dispatcher
Armstrong Group•Renfrew, SC
About The Position
The Plumbing Dispatcher coordinates service calls, supports field technicians, and ensures customers receive timely, professional service. This role is the communication hub between customers, technicians, and internal staff.
Requirements
- Dispatching or scheduling experience in plumbing, HVAC, or service industry preferred
- Strong communication and customer service skills
- Excellent organization and multitasking ability
- Comfortable with computers and dispatch software
- Reliable, detail-oriented, and team-focused
Responsibilities
- Answer incoming service calls and gather job details
- Schedule and dispatch technicians based on priority and location
- Communicate appointment times, updates, and changes to customers
- Monitor technician progress and adjust schedules as needed
- Maintain accurate work orders and customer records
- Support team communication and daily operations
- Deliver a 5-star customer experience with every interaction
Benefits
- Competitive pay based on experience
- Medical, dental, vision, life, and disability benefits (day 1 eligibility)
- Paid Holidays and PTO starting your first year
- 401(k) with company match
- Ongoing training and professional development
- Stable, supportive leadership team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Job Search Resources
Career Resources
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