Requirements for Client Success Associate

  • 1-3 years of experience in client success, account management, sales, project management and/or operations
  • Passion for healthcare, telehealth, and/or start ups
  • Strong interpersonal, verbal, written, and presentation skills; ability to communicate clearly, persuade, and influence internal and external stakeholders
  • Ability to prioritize and manage multiple tasks

Responsibilities for Client Success Associate

  • Support the Client Success leads on maintaining high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores, enrollment targets, and book of business growth
  • Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights
  • Assist in project managing of contracting for upsells and contract amendments
  • Help foster relationships and ensure deeper integration with client’s internal benefits partners and third-party vendors
  • Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, billing inquiries, client marketing requests, and business operation deliverables
  • Fully understand Maven platform and lead product overview trainings to various client stakeholders, as needed
  • Help identify common strategic team roadblocks and propose solutions for better team efficiency
  • Assist addressing client risks internally based on engagement trends and member feedback 
  • Aggregate top client priorities, deliverables, and timelines for strategic clients
  • Track and organize best-in-class client materials and templates produced and share with broader Client Success department


  • Experience using tools including Salesforce, Looker_ (or other data visualization tools); attention to detail and CRM data entry hygiene_
  • Project management experience including experience with tools like Asana
  • Background in a healthcare-related field
  • Background in communications or marketing


We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

  • Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
  • Whole-self care through wellness partnerships
  • Weekly breakfast, lunch, and get-togethers 
  • 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
  • Udemy, annual professional development stipend, and access to a personal career coach through Maven 
  • 401K matching for US-based employees (immediately vesting)

About this position

Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s large, strategic clients with a high level of responsibility and visibility across the team. You will support the Client Success Managers and Directors of the Client Success team through a client’s entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as Maven seeks to build its strategic accounts over time.

This job is no longer online. We keep it on here for reference only.

Job Summary

Years of Experience
$75,000 - $95,000
Go To job Listing


Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs.

Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

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