Desktop Support Technician
About The Position
Velocity Network, based out of Erie, PA, is a leading enterprise-class technology services firm recognized for its advanced technologies, innovative solutions, and outstanding customer support. We are seeking a skilled onsite Desktop Support Technician to work in the Buffalo area to provide hands-on technical assistance to end-users, ensuring minimal downtime and optimal system performance. This role involves troubleshooting hardware, software, and network issues directly at our location while maintaining compliance with security standards. If you’re looking for a challenging career that will allow you to showcase your talents, skills, and expertise, a position at VNET could be a great fit.
Requirements
- Strong knowledge of Windows and macOS environments
- Strong knowledge of Microsoft Teams and SharePoint Online, with experience in SharePoint on-premises considered a plus
- Familiarity with Lenovo and/or MSI hardware
- Familiarity with networking fundamentals and remote support tools
- Excellent problem-solving skills
- Demonstrate excellent communication skills and articulate technical concepts and terminology clearly to both technical and non-technical team members
- Experience with hardware troubleshooting and repair
- Knowledge of networking and cabling standards
- Strong organizational and time-management skills
- Experience with Zebra, Brady, or Datamax label printers a plus
Nice To Haves
- Experience with Zebra, Brady, or Datamax label printers a plus
Responsibilities
- Provide onsite support for desktops, laptops, and peripheral devices.
- Install, configure, and maintain operating systems and applications.
- Document support activities accurately and maintain records.
- Escalate complex technical problems to appropriate IT teams.
- Implement best practices for desktop management.
- Assist with hardware and software lifecycle planning.
- Perform hardware installations, upgrades, and repairs.
- Ensure network connectivity and peripheral functionality.
- Maintain compliance with security and operational standards.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts/Section 125 Plan
- 401(k) Savings Plan with a company match
- Life Insurance
- Short Term Disability Insurance
- Paid Time Off
- Sick Time
- Paid Holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
