Desktop Support Technician

Stonebridge Hospitality Management

3d • $58,000 - $65,000

About The Position

We are seeking a motivated and detail-oriented Desktop Support Technician to join our team. This position will primarily involve supporting hotel systems, providing technical assistance at the corporate office in Denver, and managing user accounts. The role requires occasional travel to various hotels to provide on-site support and resolve technical challenges efficiently.

Requirements

• High school diploma or equivalent; an associate degree or technical certification in IT is a plus.
• Experience in technical support or a similar IT role.
• Familiarity with corporate IT environments, and Active Directory / Azure account management is highly desirable.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide desktop support to hotel staff and corporate office employees, troubleshooting hardware, and software.
• Maintain corporate applications and hotel systems.
• Perform routine system checks and updates to ensure system integrity at hotel and corporate locations.
• Assist with managing accounts in Azure, performing password resets, and maintaining user access rights.
• Collaborate with the IT team to implement upgrades and new solutions across both environments.
• Travel to various hotel and corporate sites to provide on-site technical assistance and maintenance.
• Document issues and resolutions accurately in the ticketing system.
• Maintain a high level of customer service and professionalism in all interactions
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED