Desktop Support Technician

NTT DATA North America • Peachtree City, GA

1d • Onsite

About The Position

This role is to provide onsite support for end users, for tickets and issues at a client site. The technician will have the responsibility to own the issues through resolution.
Position Overview
Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers.
Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine.
They may make policy recommendations to their managers and be an escalation point for less experienced team members.
May respond to calls after normal business hours per leader instructions.
Identifies potential issues that could adversely impact end user experience and takes corrective action.
Update and resolve tickets in a timely manner to achieve Service Levels.

Requirements

• 3+ years of desktop support experience
• Ability to physically perform general office requirements with a lot of walking and lifting of enterprise equipment
• Must be able to perform essential responsibilities with or without reasonable accommodation
• High School Diploma or equivalent

Nice To Haves

• Strong knowledge of Windows operating system environment
• Solid client service skills
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required
• Travel including overnight domestic or international trips may be required
• Undergraduate degree or some college coursework preferred

Responsibilities

• Provide onsite support for end users, for tickets and issues at a client site
• Own the issues through resolution
• Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
• Make policy recommendations to their managers and be an escalation point for less experienced team members
• Respond to calls after normal business hours per leader instructions
• Identifies potential issues that could adversely impact end user experience and takes corrective action
• Update and resolve tickets in a timely manner to achieve Service Levels

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED