Desktop Support Technician

TEKsystems • New Castle, PA

6d • $25 - $30 • Onsite

About The Position

Join a team where you’ll be the go‑to expert for end‑user support in a modern Microsoft 365 environment. You’ll handle a mix of hands‑on and remote Tier 1–2 support, working with Windows devices, M365 apps, Intune, and Windows Autopilot. If you enjoy solving problems, supporting people, and staying busy in a fast‑paced environment — this is for you.

Requirements

• 5+ years in desktop support, help desk, or EUC
• Strong troubleshooting across Windows 10/11, Microsoft 365, and common endpoint hardware
• Working experience with Intune, Autopilot, and Microsoft 365 cloud services
• Excellent communication, customer service, and documentation skills
• Ability to juggle multiple tickets and stay organized in a fast‑moving environment

Responsibilities

• Provide in‑person, phone, and remote support for end users
• Troubleshoot Windows 10/11, Microsoft 365 apps, hardware, and peripherals
• Support Outlook/Exchange Online, SharePoint, OneDrive, and Teams
• Provision and deploy Windows devices using Intune and Windows Autopilot
• Enroll and configure devices (profiles, compliance, apps)
• Assist with Autopilot registrations, device tagging, provisioning issues
• Package/deploy applications and troubleshoot install failures
• Support iOS devices, MFA sign‑in issues, and Windows Hello for Business
• Help with occasional field/jobsite needs: basic networking, AV rooms, equipment setup, etc.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed