Desktop Support Technician
About The Position
The Desktop Support Specialist provides advanced Tier 2–3 desktop support in a fast‑paced, client‑focused environment, delivering hands‑on and remote technical assistance across Windows and macOS platforms. This role supports end users with hardware, software, imaging, deployment, and troubleshooting, including Active Directory administration, device provisioning, and workstation lifecycle management. The specialist regularly works with MacOS and JAMF for device management and supports service operations through ticketing systems such as ServiceNow. Responsibilities include workstation and peripheral setup, technology support, preventive maintenance, emergency break/fix repairs, and inventory documentation. The role requires strong customer‑facing skills, the ability to work independently with limited direction, and experience supporting faculty, staff, and end users in instructional or enterprise environments. This position is fully onsite and may serve as an escalation point for complex desktop and technology issues.
Requirements
- strong customer‑facing skills
- ability to work independently with limited direction
- experience supporting faculty, staff, and end users in instructional or enterprise environments
- experience with MacOS
- experience with JAMF
- experience with ServiceNow
Responsibilities
- hardware support
- software support
- imaging
- deployment
- troubleshooting
- Active Directory administration
- device provisioning
- workstation lifecycle management
- workstation and peripheral setup
- technology support
- preventive maintenance
- emergency break/fix repairs
- inventory documentation
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
