Requirements for Account Manager

  • 3-4 years experience in account management or customer support at a SAAS company.
  • Analytical skills to analyze the performance and business impact of their outreach efforts
  • Familiarity with the tools that help writers, bloggers, musicians, and other creators monetize their audience
  • Ability to bring the mindset of a creator (who ConvertKit serves) into your decision-making process
  • Exceptional visual, written, spoken communication, and presentation skills
  • An operator mindset - understands the most important metrics and how to produce measurable results
  • Comfortable working in a 100% remote environment
  • Have enthusiasm and belief in our mission, vision, and values

Responsibilities for Account Manager

Your day to day will consist of:

  • Managing a book of business (100-200 accounts).
  • Developing reference and use cases.
  • Building and leveraging outreach strategies.
  • Identifying ‘at-risk’ accounts and coaching them to a safe state.
  • Developing and iterating an account health score.
  • Identifying and positioning accounts for expansion.
  • Providing high-impact product feedback.
  • Partner with support teams on critical issues.
  • Reaching out and onboarding new clients for value positioning.
  • Coordinating, managing and improving implementation processes.
  • Participate in department initiatives, product feedback, and pilot programs.
  • Maintaining or exceeding pipeline goals on a quarterly basis.
  • Ensure high value clients are on-boarded from a churn/expansion perspective.
    Your performance will be measured by one or more:
  • Implementing strategies to expand existing customers
  • Developing relationships through communication touch points leading to engagement
  • Pipeline Task Management + Automation
    Within your first 3 months you’ve assisted the team with:
  • Determining outreach strategies based on critical points (onboarding, risk, expansion).
  • Leveraging our CRM system to communicate with customers.
  • Determined goals for key metrics.

Nice-to-haves

Benefits

  • Profit Sharing
  • Four weeks paid vacation per year
  • $1,000 yearly vacation bonus for taking five consecutive days of vacation, fully unplugged from work
  • Equity in ConvertKit - when you join and when you help us hit company targets
  • 401k with a 5% match
  • 10 paid holidays a year
  • Two weeks of paid sick + mental health and wellbeing time per year
  • Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
  • 12 weeks paid parental leave and flexible scheduling in your child’s first year
  • $3,000 annual childcare benefit
  • Monthly medical benefits up to $1,600 a month toward premiums. Dental and vision premiums covered 100%
  • Gender-affirming benefits
  • $4,000 equipment allowance for your first two years, $3,000 budget every following two years (US employees only)
  • $3,500 annual learning & development budget
  • Four-week, paid sabbatical after five years with the team
  • The team gathers twice a year for fantastic virtual or in-person retreats

About this position

This job is no longer online. We keep it on here for reference only.

Job Summary

Function
Level
Years of Experience
3-4
Salary
$100,000
Location
US Remote
Workplace
Go To job Listing

About ConvertKit

ConvertKit is a creator marketing platform for online creators - the authors, makers, podcasters, photographers, YouTubers, teachers, artists, and other creators building the future. We have 19,500 paying customers, send 500 million emails per month, and are growing revenue quickly.

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