Requirements for Account Manager

  • 3-4 years experience in account management or customer support at a SAAS company.
  • Analytical skills to analyze the performance and business impact of their outreach efforts
  • Familiarity with the tools that help writers, bloggers, musicians, and other creators monetize their audience
  • Ability to bring the mindset of a creator (who ConvertKit serves) into your decision-making process
  • Exceptional visual, written, spoken communication, and presentation skills
  • An operator mindset - understands the most important metrics and how to produce measurable results
  • Comfortable working in a 100% remote environment
  • Have enthusiasm and belief in our mission, vision, and values

Responsibilities for Account Manager

Your day to day will consist of:

  • Managing a book of business (100-200 accounts).
  • Developing reference and use cases.
  • Building and leveraging outreach strategies.
  • Identifying ‘at-risk’ accounts and coaching them to a safe state.
  • Developing and iterating an account health score.
  • Identifying and positioning accounts for expansion.
  • Providing high-impact product feedback.
  • Partner with support teams on critical issues.
  • Reaching out and onboarding new clients for value positioning.
  • Coordinating, managing and improving implementation processes.
  • Participate in department initiatives, product feedback, and pilot programs.
  • Maintaining or exceeding pipeline goals on a quarterly basis.
  • Ensure high value clients are on-boarded from a churn/expansion perspective.
    Your performance will be measured by one or more:
  • Implementing strategies to expand existing customers
  • Developing relationships through communication touch points leading to engagement
  • Pipeline Task Management + Automation
    Within your first 3 months you’ve assisted the team with:
  • Determining outreach strategies based on critical points (onboarding, risk, expansion).
  • Leveraging our CRM system to communicate with customers.
  • Determined goals for key metrics.



  • Profit Sharing
  • Four weeks paid vacation per year
  • $1,000 yearly vacation bonus for taking five consecutive days of vacation, fully unplugged from work
  • Equity in ConvertKit - when you join and when you help us hit company targets
  • 401k with a 5% match
  • 10 paid holidays a year
  • Two weeks of paid sick + mental health and wellbeing time per year
  • Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
  • 12 weeks paid parental leave and flexible scheduling in your child’s first year
  • $3,000 annual childcare benefit
  • Monthly medical benefits up to $1,600 a month toward premiums. Dental and vision premiums covered 100%
  • Gender-affirming benefits
  • $4,000 equipment allowance for your first two years, $3,000 budget every following two years (US employees only)
  • $3,500 annual learning & development budget
  • Four-week, paid sabbatical after five years with the team
  • The team gathers twice a year for fantastic virtual or in-person retreats

About this position

This job is no longer online. We keep it on here for reference only.

Job Summary

Years of Experience
US Remote
Go To job Listing

About ConvertKit

ConvertKit is a creator marketing platform for online creators - the authors, makers, podcasters, photographers, YouTubers, teachers, artists, and other creators building the future. We have 19,500 paying customers, send 500 million emails per month, and are growing revenue quickly.

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