VP, Care Management (Ambulatory) Operations

Navvis & Company LLC • St. Louis, MO

8d • Onsite

About The Position

About Us:
Navvis is a Real-Person Care company with a transformative approach to population health. Our groundbreaking approach responds to how people really live their lives, day in and day out. Navvis Real-Person Care is integrated and holistic, physician-led and person-centered. Our entire approach begins with asking people a simple question that no one else is asking: Not, 'what's the matter with you?' but 'what matters to you?'

Navvis delivers seamless, high-performing and aligned provider networks, care coordination, and value-base care models.
We partner with health plans, health systems, providers and employers to eliminate the barriers, boundaries, and siloed efforts that fragment care. We help our clients move from a system that is complicated and frustrating to one that is centered on people's real-life needs. Real life. Life changing. Changing healthcare. That's Navvis.
Learn more at: www.navvishealthcare.com
Department Overview:
What if we routinely asked every person involved in providing or receiving care: "What matters to you and why?" How would understanding "what matters" enhance our ability to transform health in communities and strengthen the connective process, leading to deeper levels of interaction and integration? At Client Partner Operations, we are deeply passionate about understanding what matters to people to ensure the delivery of Real-Person Care. We create an ecosystem that builds a foundation for better physical, social, and emotional health. Our Care Solutions, Analytics, Implementations, Clinical and Business Operations, and Learning and Development teams work tirelessly in partnership with our clients and stakeholders in communities to address the real-life healthcare needs people have every day.

Requirements

• Education: A Bachelor's or Master's Degree in a clinical field
• Extensive experience within the ambulatory operations space
• Experience: Minimum of 10 years of healthcare leadership experience directly leading a sizeable Care Management operation that includes ownership of performance outcomes, quality measures and total cost of care value-based care contracts
• Expert knowledge of health care management principles and industry best practices
• Possesses and maintains a current knowledge of healthcare industry operations and trends
• Excellent communication skills with leadership, outside partners, patients and family.
• Ability to relate to physicians, nurses, and senior level health care leaders
• Excellent presentation skills
• Excellent interpersonal and patient centric skills to interact effectively with co-workers and outside partners
• Must be a proactive, team-focused leader and self-starter
• Ability to understand strategy and how to implement strategy
• Strong and proven ability to develop, coach and mentor team members
• Strong collaborative, negotiating, influencing, leadership and decision-making skills
• Proven track record working with clients; excellent client interface and customer service skills
• Ability to manage change in a complex organization
• Strong interpersonal skills – ability to work well in a multi-cultural environment and matrix organization
• High level of integrity with a hands-on work ethic and approach
• Superior leadership skills with the ability to influence and engage others, direct and non-direct reports and peers
• Ability to travel into the St Louis and Madison markets on a frequent basis to meet with the team face to face to enable alignment with goals and expectations. Expectations of this role are 50% onsite with the care management teams in St. Louis and Madison, Wisconsin.

Responsibilities

• Own the management and leadership across all care management operations.
• Full oversight of care management operations including: Staffing model and deployment of resources Personnel decisions Structure of team and authority over restructuring, if needed Care management program offering and optimization (in partnership with Navvis enterprise)
• Collaborate with Navvis clinical ops team to evolve programs and ensure best practice/industry standards
• Evolve and lead care management workflow adherence and priorities
• Track and monitor performance and productivity standards and goals
• Train and coach care management staff, regardless of badging
• Lead a team of Navvis and SSM-badged colleagues responsible for performance outcomes in Ambulatory Care Management and Quality Operations.
• Establish and maintain a feedback loop with SSM leadership on care management leading and lagging indicators demonstrating tangible progress and achievement to established goals
• Foster positive relationships and excitement for the vision and journey to healthcare transformation including innovative and next level performance opportunities
• Responsible for staffing models, change management and performance of care management and quality operations
• Develop achievable goals with direct reports setting the vision and standard for cascading those goals within the Care Management and Quality Operations teams
• Partner cross-functionally to successfully develop strategies to further impact value-based performance, including implementation planning and performance goals
• Be accountable for performance of productivity and performance metrics of care teams
• Partner with Navvis analytics and reporting teams to optimize dashboards and reporting for leaderships and care management staff
• Partner with Navvis colleagues and departments to monitor performance indicators against identified outcomes and utilization goals
• Participate in partner governance forums representing scope, performance, best practice improvements and outcomes of care management
• Actively sponsor the implementation of organizational strategies and initiatives relative to Navvis services
• Engage and drive strategic initiatives from senior leadership
• Lead and provide oversight to direct reports and operations teams for: Establish workflows and policy and procedures needed for day-to-day operations Identify and scope operational improvements for care management impact including but not limited to technology advancements, AI workflow and engagement optimization, patient identification optimization and automation
• Collaborate with the clinical leadership to identify quality outcomes initiatives that connect to and elevate current and future care management impacts
• Continuously track and evolve population stratification criteria
• Ensure patients’ experience of care is reflected by a very high level of satisfaction by establishing patient survey processes and capabilities
• Integrate care management throughout other VBC functions including post-acute, practice optimization, physician enterprise, payer strategy, etc.
• Will perform duties and responsibilities in a manner consistent with our mission, values, and Service Standards

Benefits

• Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive