Zuora Revenue Consultant

Jade Global•San Jose, CA

16h

About The Position

Zuora Revenue Consultant1 Key Responsibilities Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction. Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments. Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations. Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite). Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs. Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community. Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world. We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees. We seek to provide the benefits you need while standing behind you every step of the way. Our programs include health-related policies and leave donation policy.

Requirements

2–5+ years in application support, technical consulting, or SaaS implementation.
Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
Revenue recognition, invoice cycles, and Accounting (AR/GL).
Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
Bachelor’s degree in Computer Science, Engineering, or related technical field.

Responsibilities

Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments.
Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.