Enterprise Architect - Zuora

Twilio

11h•Remote

About The Position

Join the team as Twilio’s next Architect, Enterprise Application Engineering Q2C About the job This role will join Twilio’s Enterprise Applications Development & Operations organization as an Architect responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms . The role operates at the intersection of technology, finance, and leadership. You will act as a hands-on architect and strategic owner for Twilio’s Q2C ecosystem, with deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows. You will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure Twilio’s monetization platforms remain scalable, compliant, and resilient as the business grows through acquisitions, new pricing models, and global expansion.

Requirements

15+ years of experience in Quote-to-Cash / Billings-to-Cash / Revenue systems.
Proven delivery of at least two (2) end-to-end implementations across Billing, AR, Revenue (ASC 606), and Cash processes, covering design, build, integration, go-live, and post-implementation stabilization
Deep hands-on expertise in Zuora Billing and Zuora Revenue, including subscriptions, usage, pricing, amendments, invoicing, payments, and ASC 606 revenue recognition
Strong hands-on experience with Oracle Cloud AR and Oracle Revenue Management, including invoicing, cash application, collections, accounting events, and revenue recognition
Strong understanding of CPQ → Billing → Revenue → ERP accounting flows across Zuora and Oracle ecosystems
Proven experience designing and governing complex, enterprise-scale integrations across SaaS platforms including Salesforce/CPQ, Zuora, Oracle ERP, tax engines, payment gateways, banks, and usage mediation platforms
Solid knowledge of financial close processes, including AR aging, reconciliations, revenue tie-outs, audit support, and SOX controls
Experience leading large-scale programs, system implementations, transformations, and platform modernization initiatives
Strong people leadership skills with experience building, mentoring, and leading global teams
Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence senior business and finance leadership
Experience working in Agile delivery models, including backlog management, releases, upgrades, and production support
Bachelor’s degree in Engineering, Computer Science, Finance, or a related field (MBA preferred)

Nice To Haves

Zuora Billing Solution Architect and/or Zuora Revenue Solution Architect certification
Oracle Financials Cloud certification (AR or Revenue preferred)
Experience supporting high-volume, usage-based, or consumption billing models
Exposure to global billing, invoicing, localization, and tax compliance
Experience supporting M&A integrations within Q2C platforms
Background in enterprise architecture, platform governance, or COE-led operating models

Responsibilities

Own the end-to-end architecture for Quote-to-Cash, Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, ERP AR, payment gateways, tax engines, and downstream reporting systems
Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings
Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements.
Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders
Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts
Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes
Proven ability to influence executive-level decision-making through real-time technical analysis and spontaneous problem-solving, navigating through abiguity
Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape
Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution
Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools
Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes
Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks
Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting
Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events
Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health
Lead, and mentor a high-performing team of application engineers and functional SMEs , influence without authority
Set clear expectations, career paths,cross learning and development plans for team members
Foster a culture of ownership, accountability, learning, and innovation
Provide coaching and hands-on guidance while scaling team capability and maturity
Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders
Lead cross-functional programs spanning multiple teams, vendors, and geographies
Balance competing priorities while maintaining delivery quality and stakeholder trust

Benefits

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

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