Zone Vice President, Client Success (remote)

CareATC•Tulsa, OK

5d•$180,000 - $220,000•Remote

About The Position

At CareATC, we are revolutionizing employer-sponsored healthcare with innovative, relationship-centered solutions that improve health outcomes and empower healthier workforces. As the Zone Vice President, Client Success – West, you will lead a team responsible for strengthening and growing key client relationships. You will shape client strategy, develop high-performing leaders, drive retention and expansion, and partner across the organization to deliver solutions that create lasting value for our clients. This is an opportunity to lead, influence, and grow, connecting exceptional client experience with measurable business outcomes.

Requirements

Bachelor's degree in Business Administration or a related field required
5+ years of successful sales, client success, account management, or related business experience
Demonstrated success leading and developing teams of professionals
Proven experience growing an existing book of business through upselling, expanded services, or strategic account growth
Strong business acumen with the ability to connect client strategy to commercial and financial outcomes
Ability to build trusted relationships with and influence senior and executive-level decision-makers
Strong leadership, communication, presentation, and problem-solving skills
Ability to operate autonomously in a dynamic, multi-state environment
Ability to travel extensively, including overnight travel and occasional evening or weekend commitments

Nice To Haves

MBA preferred
Healthcare industry knowledge or experience strongly preferred

Responsibilities

Lead and develop a team of Client Success Directors and Associate Client Success Directors
Drive client retention, satisfaction, and account growth across the West region
Build and strengthen relationships with executive-level client stakeholders and key decision-makers
Develop strategic account plans based on client needs, business priorities, and growth opportunities
Identify and advance opportunities to expand existing relationships through additional services and solutions
Establish clear performance expectations and accountability across the Client Success team
Partner across Medical, Operations, Growth, Marketing, and other teams to deliver exceptional client outcomes
Collaborate with zone leadership to support financial performance and broader business objectives
Navigate complex client challenges and develop solutions that strengthen long-term partnerships