Zone Vice President, Client Success (remote)

CareATC•Tulsa, OK

4d•Remote

About The Position

At CareATC, we are revolutionizing employer-sponsored healthcare with innovative, relationship-centered solutions that improve health outcomes and empower healthier workforces. As the Zone Vice President, Client Success – West, you will lead a team responsible for strengthening and growing key client relationships. This role involves shaping client strategy, developing high-performing leaders, driving retention and expansion, and collaborating across the organization to deliver lasting value. It's an opportunity to lead, influence, and grow by connecting exceptional client experience with measurable business outcomes.

Requirements

Bachelor's degree in Business Administration or a related field required; MBA preferred.
5+ years of successful sales, client success, account management, or related business experience.
Demonstrated success leading and developing teams of professionals.
Proven experience growing an existing book of business through upselling, expanded services, or strategic account growth.
Strong business acumen with the ability to connect client strategy to commercial and financial outcomes.
Ability to build trusted relationships with and influence senior and executive-level decision-makers.
Strong leadership, communication, presentation, and problem-solving skills.
Healthcare industry knowledge or experience strongly preferred.
Ability to operate autonomously in a dynamic, multi-state environment.
Ability to travel extensively, including overnight travel and occasional evening or weekend commitments.

Responsibilities

Lead and develop a team of Client Success Directors and Associate Client Success Directors.
Drive client retention, satisfaction, and account growth across the West region.
Build and strengthen relationships with executive-level client stakeholders and key decision-makers.
Develop strategic account plans based on client needs, business priorities, and growth opportunities.
Identify and advance opportunities to expand existing relationships through additional services and solutions.
Establish clear performance expectations and accountability across the Client Success team.
Partner across Medical, Operations, Growth, Marketing, and other teams to deliver exceptional client outcomes.
Collaborate with zone leadership to support financial performance and broader business objectives.
Navigate complex client challenges and develop solutions that strengthen long-term partnerships.