Zone Supervisor - General Duties

Classet•Lethbridge, AB

6d•Onsite

About The Position

Paladin Security is seeking a dedicated Zone Supervisor to oversee security teams across multiple client sites within our portfolio. This leadership role is responsible for ensuring operational excellence, supporting frontline security staff, and maintaining strong relationships with clients and internal leadership. The successful candidate will work closely with the Security Programs Manager (SPM) and Branch Manager to ensure service delivery meets Paladin’s high standards. This role requires strong leadership, organization, and communication skills to manage staff performance, site operations, and client expectations.

Requirements

Valid Alberta Security License
Advanced Class 5 Driver’s License
1–2 years of security experience
At least 1 year of supervisory or management experience
Minimum 2 years of experience in a security-related field or equivalent combination of education and experience.
Knowledge of provincial or national standards related to security, privacy, and building codes.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong written and verbal communication skills, including presentations.
Ability to work effectively in a fast-paced and dynamic environment.
Professional demeanor and strong interpersonal skills.
Physical capability to perform the duties required for the role.

Nice To Haves

Diploma in Security Management, Criminology, or related discipline is considered an asset.
Willingness to pursue professional development and industry certifications.

Responsibilities

Build and maintain strong working relationships with the Branch Manager and Security Programs Manager.
Maintain a professional appearance and conduct at all times.
Ensure all staff within the assigned portfolio receive proper training aligned with company and client standards.
Conduct motivational or disciplinary discussions with staff when necessary.
Ensure each site maintains up-to-date Site Orders in both physical and TrackTik formats.
Evaluate staff performance as needed in accordance with company policies.
Ensure TrackTik systems are functioning properly across all sites, including staff assignments.
Support client requests by implementing operational improvements and solutions.
Oversee site training and employee orientation programs.
Conduct regular site knowledge quizzes to confirm staff competency.
Perform ongoing security assessments of client facilities and provide recommendations to the SPM.
Communicate operational updates and issues to Operations and other Zone Supervisors as required.
Review incident reports and take appropriate action on any issues identified.
Provide regular updates to the SPM regarding significant events or operational matters.
Promote Paladin Security in a professional and positive manner.
Ensure all services are delivered in accordance with client expectations and Paladin’s Code of Ethics.
Respond promptly to communications from staff.
Perform additional duties as required to support branch and corporate needs.