Zone Retailer Development Manager (DAL Zone)

Subaru•Dallas, TX

1d•Onsite

About The Position

The Zone Retailer Development Manager reports to the Zone Director. This is the Zone front line position to strengthen the dealer body and is the zone level champion of individual retailer planning and brand presence in the markets. Ability to recommend facility improvements that will assist in increasing overall sales and enhancing customers’ experience and loyalty to individual retailers. Manage Subaru facilities support program. Work with the district teams to improve the financial results at loss and low profit/low return retailers. Track action items via PFS and ensure the district team is following up on the retailer commitments. Launch a new retailer and ensure the retailer understands Subaru programs, has a launch advertising plan (tracking/reporting should be handled by the zone marketing and/or district team), receives the right inventory mix and level to achieve the targeted sales objectives during the first six months and completes any commitments made to the Subaru franchise. Track district level progress against the actions of PFS. Upgrade or replace poor performing retailers through buy/sells, capital infusion or upgrade in personnel. Responsible for timely retailer agreement renewals Ensures Subaru brand compliance with a retailer's facility and signage. Fill open points by identifying strong performers with good capital and good facilities that are properly located. In conjunction with the Regional Vice President and Zone Director, select retailer candidates. With assistance from the Regional Market Development Coordinators, gather the documents from the retailer candidates that are necessary to obtain SOA approval. Ensure adequate paper trail - PFS sheets, contact reports, retailer letters and retailer email communications, and to document and support a legal action, if needed.

Requirements

Strong expertise in reviewing, interpreting, and analyzing retailer financial statements and records.
Excellent organization and time management skills, highly successful at handling multiple priorities.
Exceptional Communication skills; articulate, can ‘think on your feet’, expertly present to an audience in person and on paper, effectively listens and recognizes the value of others perception.
Initiates open dialogue and candid discussions.
Strong interpersonal and leadership skills; respectful, positive and professional demeanor, team player, excellent negotiator and mediator, initiates the exchange of ideas.
Outstanding Customer Focus Skills; customer first, ethical, positive/productive relationships.
Excellent at Managing and Adapting to Change; flexible, creative and brings innovation to job, anticipates and acts, influences others to adapt, risk taker, problem solver, shows excellent judgement, commits to self-improvement, seeks out and successfully uses feedback.
Displays strong Passion and Drive: energetic, projects a strong positive presence; committed to the job, motivates, inspires and empowers others; cooperative and reliable.
At least 50% or more travel depending on Market activity.
Must possess a valid driver's license and maintain a driving record that is acceptable or probationary under the SOA Driving Record Evaluation Criteria Policy.
Must be approved as an "Authorized Driver" by Risk Mgmt. to operate company vehicle prior to vehicle operation.
4-year college degree (BA, BS)
8-10 years' experience

Responsibilities

Strengthen the dealer body and champion individual retailer planning and brand presence.
Recommend facility improvements to increase sales and enhance customer experience.
Manage Subaru facilities support program.
Work with district teams to improve financial results at underperforming retailers.
Track action items via PFS and ensure district team follow-up on retailer commitments.
Launch new retailers, ensuring understanding of Subaru programs, advertising plans, inventory mix, and franchise commitments.
Track district progress against PFS actions.
Upgrade or replace poor performing retailers.
Ensure timely retailer agreement renewals.
Ensure Subaru brand compliance with retailer facilities and signage.
Fill open points by identifying strong potential retailers.
Select retailer candidates in conjunction with Regional Vice President and Zone Director.
Gather necessary documents from retailer candidates for SOA approval with assistance from Regional Market Development Coordinators.
Ensure adequate paper trail for documentation and potential legal action.