Zone Operations Lead - Northeast

Siemens Healthineers

7d•$71,130 - $97,801•Hybrid

About The Position

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Zone Operations Lead, you will be responsible for supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. You will develop and deliver training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provide quality & process assurance oversight, and perform CCC-Ops functions as staffing warrants and/or redistribute team daily workload based on staffing and volume in conjunction with Workforce Management. You will have the ability to understand the situational leadership model and apply appropriately, proxy for managers in business processes and RSM interactions, and systematically apply statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data. You will proactively seek opportunities for improvements and may define and suggest strategies for implementation.

Requirements

Minimum of 2-5 years of experience in a customer related role in a fast-paced environment
Can translate expert knowledge to non- experts and tailor messages to the needs of target groups.
Finds the right level of advice - quantitatively and qualitatively and uses suitable media/channels.
Has a realistic perspective on individual skills and competencies.
Is an enthusiast for observing others to improve and develop.
Proficient in Microsoft functions, Excel is a MUST
Some Data Analytics knowledge
Strong communication skills

Nice To Haves

Experience as a Team Lead in this Organization or outside of Operations
People Management
Change Management

Responsibilities

Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
Ability to understand the situational leadership model and apply appropriately.
Ability to proxy for managers in business processes and RSM interactions.
Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.
Provide continuous coaching, development, and training of team members.
Evaluate performance and identify areas of development with a regular feedback cadence.
Partner with peers within the CCC to ensure the consistent application of established processes as a unified team.
Have very good presentation skills in the customer environment.