Zone Manager- at Paradies Lagardère OKC

Retail and Dining Positions•Oklahoma City, OK

1d•Onsite

About The Position

Paradies Lagardère is an award-winning and innovative Airport Concessionaire looking for passionate individuals to fill roles in a diverse and inclusive retail and dining environment. We offer part-time and full-time opportunities in award-winning concepts that keep travelers returning year after year.

Requirements

Demonstrated selling experience in a fast paced, service-oriented retail setting.
Excellent understanding of the company standards, processes policies and practices.
Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices.
Demonstrated ability to provide supervisory guidance to a team and instill trust.
Supervisory work; significant interpersonal relationship skills.
Must be able to perform a 45- hour minimal weekly work schedule.
45 hour work week (this includes 5 hours overtime each week).
Weekend availability is a must.
Open availability- opening shift starts at 3:30am, closers may be on shift until 9:00pm-9:30pm.
High school diploma or equivalency required.
Minimum 2 years experience in a retail or customer service leadership role is preferred.
Ability to work various shifts in a 7/365 team orientated environment.
Excellent customer service skills and an ability to communicate effectively using the English language.
Self-starter able to prioritize and handle various tasks simultaneously.
Ability to adapt to changing priorities and unexpected situations.
Proficiency required in reading, writing, and mathematics.
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements.
Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holidays.
Comply in all respects with the provisions of the Standards of Business Conduct Policy.

Nice To Haves

Minimum 2 years experience in a retail or customer service leadership role is preferred.

Responsibilities

Put the customer first at all times (internal and external).
Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service.
Foster and role model an excellent employee experience where quality & engagement are promoted through the store.
Create and maintain good working relationships with fellow associates.
Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate.
Be able to resolve complex customer service issues and escalate as required.
Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines.
Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner.
Where required, completion of store schedules and store payroll processes.
Follow company policies and procedures and maintain a safe working environment.
Key Holder (open and close store), where required.
Communicate and partner with the General Manager, vendors, and airport staff to ensure proper compliance to rules and regulations for deliveries and movement of merchandise throughout the platform.
Provide best in class customer service through efficient inventory control processes and distribution.
Proper utilization and respect for company issued tools and resources, with applications based on security practices of work environment.
Maintain warehouse appearance with respect to creating a safe working environment in compliance with Health & Safety regulations, housekeeping, and maintenance standards.
Efficiently and accurately conduct receiving, cycle counts, product returns, transfer transactions, etc. on our handheld or Company equipment.
Efficiently and accurately complete any required process controls (paperwork, etc.).
Ensure consistent application of stock security as per defined processes.
Be able to resolve inventory control issues and escalate as required.
Identify and report to Management discrepancies according to defined process.
Accountable for compliance with all local, state, federal laws and regulations including those relating to food safety.
Follows correct First In, First Out process.
Maintain good time management.
Create and deliver first-class experiences for the traveling public.