Zone Manager - Retail Sales

Paradies Lagardère•Austin, TX

4d•Onsite

About The Position

The Zone Manager - Retail Sales is responsible for ensuring excellent customer service and maintaining company standards within a fast-paced retail environment. This role involves leading a team of sales associates, providing training and coaching, and managing daily store operations. The Zone Manager acts as a role model for customer service and employee engagement, while also ensuring the store's appearance, merchandising, and operational efficiency meet company guidelines. This position requires a strong understanding of company policies, procedures, and a commitment to creating a safe and positive working environment.

Requirements

Demonstrated selling experience in a fast paced, service-oriented retail setting; excellent understanding of the company standards, processes policies and practices
Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices
Demonstrated ability to provide supervisory guidance to a team and instill trust
Supervisory work; significant interpersonal relationship skills
Must be able to perform a 45- hour minimal weekly work schedule
High school diploma or equivalency required
Minimum one year of retail or customer service experience preferred
Ability to work various shifts in a 7/365 team orientated environment
Excellent customer service skills and an ability to communicate effectively using the English language
Self-starter able to prioritize and handle various tasks simultaneously
Ability to adapt to changing priorities and unexpected situations
Proficiency required in reading, writing, and mathematics
Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
Comply in all respects with the provisions of the Standards of Business Conduct Policy

Responsibilities

Put the customer first at all times (internal and external)
Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service
Foster and role model an excellent employee experience where quality & engagement are promoted through the store
Create and maintain good working relationships with fellow associates
Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate. Be able to resolve complex customer service issues and escalate as required
Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines
Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner
Where required, completion of store schedules and store payroll processes
Follow company policies and procedures and maintain a safe working environment
Key Holder (open and close store), where required