Zone Manager - Restaurant Services
About The Position
The Restaurant Services Zone Manager supports the management of all active accounts and vendor partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and Kellermeyer Bergensons Services. The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience, qualifications, skills, internal equity, and geographic location. The final offer will be made through a comprehensive evaluation during the hiring process. Maintenance and repair experience including understanding regional plants, maintenance service types, keen eye for quality inspections of properties, has enhancement experience. Working with vendors and customers and conduct quality inspections, work with account coordinators and supervisors to relay information about customer sites. Be the eyes and ears of KBS trade services within the market.
Requirements
- Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.
- Prior experience working with subcontractors and performing maintenance and repairs.
- Ability to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.
- Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.
- Excellent communication skills, both written and verbal, both internal and external communication.
- Ability to network with industry and trade contacts within the marketplace.
- Proficiency in or knowledge of using a variety of computer software applications, including Microsoft Excel, Word, PowerPoint and Outlook.
- Proficient at estimating all services provided.
- Proficient at service pricing.
- Proficient at billing completed work.
Responsibilities
- Communicate frequently with customers to ensure high quality and service expectations are met.
- Proactively present and sell site enhancement ideas to customers.
- Proactively assist in resolving issues with customer service when needed.
- Conduct Quality Site Assessments (QSAs) of service partners’ work on clients’ sites when needed.
- Identify and communicate business development opportunities to Regional Zone Manager.
- Communicate weekly schedule to store managers and service partners.
- Coordinate new service partners to service clients in a designated territory.
- Develop and sustain long-term relationships with service partners to ensure consistency of service to client.
- Provide instruction to service partners regarding client expectations.
- Communicate non-contract client requests and ensure work is scheduled in a timely manner.
- Communicate closely with office team and Regional Zone Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.).
- Complete daily report on activities (i.e. sites visited, contacts made, issues handled, site inspection forms completed, etc.) and submit to Regional Zone Manager.
- Communicate billing details to client and answer any questions.
- Out of scope request by customer are the responsibility of the Zone Manager to gather quotes and contractors for approval through service channel.
- Phone availability 24/7 for customer and employees to contact you. Weekend communication is currently limited but in a case of emergency it is expected that Zone Manager manages the emergency from start to finish.
- Other tasks and duties, as assigned.
Benefits
- medical
- dental
- vision
- prescription drugs
- Paid Time Off
- Paid Holidays
- Life Insurance
- Short Term Disability – Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
