About The Position

Join Philips Healthcare as a Zone Installation Specialist East Zone (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT and WV), where you will WOW our customers by using your strong technical skills in providing the best in class install and customer service! Your role: Work to learn the installation process and establish rapport with customer while demonstrating a sense of urgency to identify and resolve customer issues. Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends. Seeks out formal and informal training opportunities. Adopts best practices, schedules own activities & makes him/herself available to assist others. Performs all administrative duties within established Philips and regulatory timeframes, which may include timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

Requirements

  • 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years’ in electromechanical industries.
  • Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
  • Associate Degree in electronics or equivalent combination of education and experience.
  • Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
  • Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.
  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

  • Preferred experience in Image Guided Therapy equipment.
  • BSEE/BSEET/BSME/BSMET preferred.

Responsibilities

  • Work to learn the installation process and establish rapport with customer while demonstrating a sense of urgency to identify and resolve customer issues.
  • Must be qualified and perform work in at least one modality. May be asked to become qualified in and perform work in multiple modalities.
  • Maintains knowledge of technical advances and current industry trends.
  • Seeks out formal and informal training opportunities.
  • Adopts best practices, schedules own activities & makes him/herself available to assist others.
  • Performs all administrative duties within established Philips and regulatory timeframes, which may include timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

Benefits

  • Annual incentive bonus plans
  • On-call pay
  • Company fleet/car
  • Training
  • Advancement opportunities
  • Generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement
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