Zipline Supervisor

ANAKEESTA•Gatlinburg, TN

9d•$18 - $0•Onsite

About The Position

An Adventure Zipline Supervisor, in the absence of the Adventure Manager has the overall responsibility for the guest’s safety on the Ziplines. This individual will participate in the oversight of all scheduling of zipline of personnel, event preparation, training of personnel, assists in performance reviews, and financial and daily transactions. This role also manages the Adventure Outpost facility ensuring that all team members and facilities are prepared for the safety and enjoyment of guests including addressing and resolving any guest concerns.

Requirements

A strong background in outside adventure parks, especially those with zipline operations.
Certifications in ACCT are beneficial but not required
Certifications in safety programs for large crowds
Specific skills in managing personnel in areas of high stress and fast paced operations are desired.
The ability to stand for long periods of time will be continuously walking around and climbing staircases at very high areas of at least 80 vertical feet.
Able to lift up to 50 lbs.
Can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl
Must be able to stand and/or walk for long periods of time on uneven ground
Must be able to work at heights

Responsibilities

Leads and works with team members to ensure an exceptional experience for guests and oversees the Zipline operations to create a safe fun atmosphere and enjoyable experience.
Aids in the oversight of onboarding of new hires-reviewing candidates, scheduling and conducting interviews, and communicating with Human Resources to extend offers and schedule orientation and start date.
Communicates with other Supervisors and Course Manager to ensure awareness of new hire schedules and training.
Ensures completed training curriculum and paperwork is provided to Human Resources for employee personnel folder.
Works with and directs the Course Manager to ensure that all courses are safe and authorized for use by guests.
Works with Zipline Supervisors to develop a group of integral Team members for the operations of the Ziplines and directs safety training and development of processes and systems assuring that all guests are safe with continuous safety training of staff in all areas of operations.
Assists in directing the operation of ziplines so guests are proceeding efficiently through the ziplines and that the Zipline Supervisors are working with both Senders and Receivers to direct guests.
Surveys and monitors the grounds areas and access areas maintaining and safe and debris free environment.
Uses strong leadership skills to oversee scheduling team members, hiring of personnel, mentoring, to accomplish departmental goals.
Accountable for the efficient operations of the reservation system for zipline scheduling.
Open availability is a must, including days, nights, weekends and holidays
Other duties as assigned