Zipline/Ropes Course Rescue Guide

SNOW KING MOUNTAIN RESORT LLC•Jackson, WY

104d•Onsite

About The Position

This position is responsible for ensuring the safety and exceptional experience for all zipline and treetop adventure course guests. Guides work with guests to provide a safe, fun, and rewarding experience in a dynamic outdoor environment. Responsibilities include daily course and equipment inspections, greeting and harnessing guests, delivering safety briefings, monitoring courses, performing rescues, guest relations, and potentially assisting in other activity areas such as lift operations, food/event service, alpine slide attendant, or ticket sales. The role requires strong communication, leadership, and customer service skills, attention to detail, physical fitness, comfort with heights, and a strong work ethic.

Requirements

Must be at least 18 yrs old
Able to lift 50+ lbs
Basic 1st Aid and CPR
Strong communication and leadership skills
Good attention to detail
Strong customer service skills
Able to stand for long periods of time
Able to walk three to five miles a day
Willing to work outside in all different types of weather
Physically fit and comfortable with heights
Good team player
Strong work ethic

Nice To Haves

Wilderness First Aid (WFA) or Wilderness First Responder (WFR) certification (results in pay increase)
Related field of study and/or work experience in the outdoors or adventure tourism a plus

Responsibilities

Daily Course and equipment Inspections
Greeting and Harnessing Guests
Delivering Safety Briefings
Monitoring Courses - helping people safely navigate treetop obstacles
Performing Rescues (lowering clients to the ground - Rescue Guides only)
Guest Relations
Be trained in lift operations
Be trained in other activity areas if needed (Food / Event Service, Alpine Slide Attendant, Ticket Sales, Cowboy Coaster)
Setting stop ropes, tying required knots
Assisting guests in proper harness and helmet fitting
Putting trolleys on the start of each zipline
Adjusting guest on to the trolley properly and efficiently
Demonstrating proper zipping techniques
Operating the zipline activity
Monitoring / directing guest’s speed upon incoming approach
Performing retrievals and rescues (if trained as a rescue guide)
Proper documentation of all daily operations
Daily opening and closing procedures of the zipline course
Supervising the progress and experience of each assigned tour group
Fitting harnesses and helmets correctly and supervising the use of all safety equipment
Conducting pre-tour safety orientation for each tour group
Using customer engagement skills to ensure a memorable experience for each guest
Assuring the safety and wellbeing of guests throughout each tour
Educating guests about the history of Snow King as well as geology, flora, and fauna
Conducting complete inspections of all course components and gear
Assisting with course maintenance efforts
Attending required meetings and training
Inspecting all lines for safety
Inspecting each platform for safety, cleanliness, and supplies (water, first aid, etc.)
Inspecting harnesses, pulleys, carabiners, and helmets for integrity and cleanliness
Assisting with weigh-in, waivers, and harness distribution
Meeting and establishing a rapport with each guest
Reviewing safety issues, answering questions
Demonstrating how to carry gear and wear a safety harness
Continuing to build relationships with guests throughout the tour by using communication skills to listen, engage, and converse
Building excitement about the forthcoming experience
Attaching guests to the cable and performing essential safety checks every time before anyone zips
Zipping to the next landing point demonstrating proper zipping techniques
Assisting with the landing of each participant, ensuring their safety on every approach
Responsible for all gear safety and maintenance, including but not limited to washing, cleaning, sanitizing, and preparing the equipment