Zendesk/ServiceNow Developer

ASRC Federal Holding Company•Gettysburg, PA

32d

About The Position

ASRC Federal Technology Solutions proudly supports the Federal Communications Commission (FCC) and is seeking a Zendesk/ServiceNow Developer with experience in customizing IT Service Management systems. This is a ground floor opportunity as we consolidate three contact centers into one utilizing common technical platforms. ASRC Federal provides an excellent salary benefits package as well as a culture that fosters innovation and collaboration.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
5+ years of technical development experience with a focus on database management and custom application support.
Experience with Zendesk APIs, JSON file integration, and Zendesk process customization.
Experience with ServiceNow platform.
Ability to pass a federal background investigation (Permanent Residency or US Citizenship is required).

Responsibilities

Maintain and replicate existing custom-built Zendesk processes to ensure continuity of operations.
Interact with and integrate Zendesk APIs, including working with Zendesk JSON files.
Manage PostgreSQL databases, including configuration, optimization, and troubleshooting.
Sustain existing Perl scripts critical to Zendesk operations, including implementing modifications or facilitating migration to alternative solutions.
Preserve and update code bases in HTML, JavaScript, and ColdFusion that support web-based Zendesk monitoring tools.
Maintain or enhance custom-built MS Access applications, including VBA code to pull and create data and documents from Zendesk and PostgreSQL.
Collaborate with FCC stakeholders and contractor staff to modify, delete, or create new processes based on evolving requirements.
Recommend, design, and implement modern technological solutions to replace legacy tools while ensuring mission continuity.