ServiceNow Developer

TX-HHSC-DSHS-DFPS-posted 1 day ago
Full-time • Mid Level
Hybrid • Austin, TX
1,001-5,000 employees
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The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. Performs highly complex computer programming work involving analyzing system specifications to develop software solutions using the ServiceNow platform; documenting the methods and procedures used in software development; and testing, correcting, and revising software. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Works closely with team of developers to build quality applications as per the requirements

  • Performs computer programming work.
  • Analyzes users’ needs; designs, tests, and develops software to meet those needs.
  • Develops routine code and debugs software.
  • Compiles and documents procedures used throughout software development and revision.
  • Remain current with industry best practices.
  • Performs related work as assigned.
  • Collaborates well with Application Development, DevOps, Project Management and other teams in the execution of enterprise level applications.
  • Communicate with other team members in a timely and effective manner.
  • Participates in project planning and project management activities to understand the business requirements to do software development.
  • Performs code reviews, unit testing, integration testing, continuous integration, and continuous deployment.
  • Participates in release management activities and monitors progress of release status for team.
  • Provides technical leadership on projects and agency initiatives related to programming activities and may act as technical team lead to mentor junior level staff
  • Identifies, investigates, and resolves production problems in a timely manner.
  • Participates in peer-code walk-throughs, ensures project schedules are met, and participates in project technical and functional design.
  • Formulates logical descriptions of problems and devises optimum solutions.
  • Performs the research and analysis required for project proposals, software and systems modifications, and new projects.
  • Adheres to all Texas Department of Family and Protective Services HR policies and performs related work as assigned.
  • Knowledge of the principles, practices, and techniques of programming and systems analysis; computer operations procedures and systems; and computer programming languages.
  • Knowledge of ServiceNow administration and application implementation including the IT Service Management (ITSM) suite.
  • Knowledge of JavaScript/Angular, Flow Designer, and IntegrationHub.
  • Knowledge of established and modern design patterns and application design.
  • Knowledge of object-oriented analysis and design.
  • Knowledge of both Waterfall and Agile development environment.
  • Knowledge of the Software Development Life Cycle (SDLC) and development standards including programming standards, documentation standards, and testing standards to ensure the quality and maintainability of one or more applications.
  • Knowledge of DevOps tools (Jira, Bitbucket) and processes.
  • Knowledge of public/private/hybrid cloud technologies.
  • Knowledge of Web Content Accessibility Guidelines (WCAG).
  • Skills in problem solving, critical thinking, computer programming, the use of hardware and software, and modifying or developing software for applications.
  • Ability to process information logically; to design programs and systems logic; to prepare program specifications; to code, test, and debug software; to interpret technical information related to programming and other areas of data processing; and to communicate effectively.
  • Ability to work on relational databases and with database components.
  • Ability to communicate effectively both verbally and in writing in a clear and concise manner.
  • Ability to use Microsoft Office productivity tools (Word, Excel, Visio, and Project) for completing requirements, design, project tracking and other documentation.
  • Graduation from an accredited college or university with a Bachelor of Administration (BA) or Bachelor of Science (BS) in Computer Science, Information Systems, Business, or a related field is required. Work experience may be substituted for education on a year-for-year basis.
  • At least two (2) years’ IT experience in software development.
  • Experience with ServiceNow development.
  • Experience in one or more areas: System Engineering, Application Development with Java or .Net Middleware, Data Intelligence, Infrastructure Services, or Database.
  • Experience with Agile.
  • 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
  • Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
  • Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
  • Optional dental, vision, and life insurance—at rates much lower than most private plans
  • Flexible spending accounts for added tax savings on health and dependent care
  • Employee discounts on things like gym memberships, electronics, and entertainment
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