YS Operations Communications Manager

City of New York • New York City, NY

22h

About The Position

The New York City Department of Youth and Community Development (DYCD) supports youth and community services through contracts with community-based organizations across New York City. DYCD Youth Services, which includes programs like BEACON, COMPASS, CORNERSTONE, RHY, SNL, and CACFP, aims to support community-based organizations in providing high-quality after-school services through funding, monitoring, coaching, capacity building, evaluation, and advocacy. DYCD Youth Services is seeking a Communications Manager to join its Operations Team. The Youth Services Operations Team provides specialized support and guidance to the entire Youth Services initiative, covering facility set-up and licensing, policy development, contract compliance and performance, data analysis and interpretation, unit operations and efficiencies, system overview and enhancements, and communication to contracted providers. The Communications Manager will focus on supporting both internal and external partners with communication and project management efforts for Youth Services initiatives. This role involves overseeing the advancement of key initiatives, managing deadlines, organizing and ensuring accessibility of assets, and maintaining transparency regarding next steps and objectives for all stakeholders. Additionally, the Communications Manager will utilize systems to coordinate and effectively promote and highlight all Youth Services initiatives. The Communications Manager will report to the Deputy Director of Community Relations and Communications Management within the Youth Services Operations Unit.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Responsibilities

• Collects contract performance information, analyzes trends, and makes recommendations for continuous quality improvements from existing programs/systems.
• Communicates with contractors to address questions, clarify policies, and contract requirements, provide technical assistance, and coordinate on special projects.
• Reviews contract and performance-related documents, ensuring all contractual and programmatic requirements are adhered to by providers.
• Monitors and reviews program/agency deadlines, submission of required information/documentation, and data entry of surveys and media content.
• Maintains and assists with updating operational documents, such as the internal document libraries, media folders, and procedural guides in coordination with the Youth Services team.
• Assists with Agency and Youth Services events to capture media content and manage logistical support for sharing with the communications team, focusing on highlighting the initiatives of Youth Services.
• Supports the Operations Team by collecting data, evaluating training competencies, and coordinating stakeholder engagement for internal meetings, webinars, and Youth Services communications.
• Submits all relevant information to the supervisor within designated deadlines.
• Utilizes project management systems and tools to monitor key initiatives and facilitate communication with stakeholders regarding the mission, objectives, and upcoming actions.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees