Field Service Engineer - 1L YS

ASML•Chandler, AZ

3d•Onsite

About The Position

Introduction Field Service Engineers at ASML are responsible for servicing our lithography & metrology machines and responsibilities may include the installation, upgrade, qualification, diagnostics, repair, and/or maintenance of those machines at our customer sites. This Field Service Engineer - 1L/first line YS has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer. This person will be able to handle most problems on his/her own and independently executes the defined action plans for regular and irregular maintenance activities. The Field Service Engineer will work independently on diagnostics and maintenance, whilst being reviewed on end results. Roles and responsibilities Field Service Engineers are ASML’s first line of support and work directly on our machines at customer sites. The job requirements and duties include, but are not limited to the ability to: Diagnose and identify root cause and define the action plan for solution. Execute action plans independently and handle most technical problems on his/her own. Escalate when needed by providing clear problem statements and technical communication. Interface regularly with internal and external customers on planning and action progress. Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators, harnesses, hard-toe shoes, bump cap or hard hat, etc. Hands-on hardware above, beneath, and around machine including ladders and platforms Properly handle, package, administer, and return parts and tools after work is complete. Follow back end call handling actions to close all items related to fab actions including paperwork closure, parts returns, fab area cleanup etc to complete action end to end. Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs. Keep up to date with latest machine changes by continuous learning and training.

Requirements

Bachelors' degree or equivalent combination of education, skills and experience
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Nice To Haves

Preferred 2 years’ experience in a Customer Support department for high tech products
Preferred 1 year of ASML micro-lithography/metrology system experience

Responsibilities

Diagnose and identify root cause and define the action plan for solution.
Execute action plans independently and handle most technical problems on his/her own.
Escalate when needed by providing clear problem statements and technical communication.
Interface regularly with internal and external customers on planning and action progress.
Adhere to safety requirements including pre-work safety assessments and wearing PPE such as respirators, harnesses, hard-toe shoes, bump cap or hard hat, etc.
Hands-on hardware above, beneath, and around machine including ladders and platforms
Properly handle, package, administer, and return parts and tools after work is complete.
Follow back end call handling actions to close all items related to fab actions including paperwork closure, parts returns, fab area cleanup etc to complete action end to end.
Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs.
Keep up to date with latest machine changes by continuous learning and training.