YOUTH PROGRAMS & GUEST SERVICES COORDINATOR

Iron Peak Sports & Events•Hillsborough Township, NJ

1d•Onsite

About The Position

Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Iron Peak Sports & Events is the epicenter for positivity for our community. Our facility is a celebration of finding out who you are and empowering you to be you best self. At Iron Peak we want you to find camaraderie and a sense of belonging. In addition, we believe in finding joy in unexpected places, and cherishing defeats by making them successes. We are the pinnacle of sports, events, and entertainment. The Guest Services & Youth Programs Coordinator provides world-class customer service to all visitors and serves as a key leader across two core functions: guest services (including event operations) and youth programming. This role oversees the day-to-day guest experience, admissions, the guest services team, and on-site event operations, while also managing Iron Peak's camp and youth programming operations, including registration, communications, and administration.

Requirements

Bachelor's degree in a related field, or equivalent combination of education and experience
Prior experience supervising or leading a team, preferably in a guest services or hospitality setting
Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
Basic First Aid, CPR, and AED Certification required
Excellent verbal and written communication skills
Proven ability to learn new software programs
Proven success managing multiple tasks and priorities at once
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented with outstanding organizational skills
Ability to remain calm and focused in difficult and stressful situations
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others
Experience and success in customer service, leadership, and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

Responsibilities

Oversee day-to-day guest services operations, ensuring a world-class experience for every visitor
Supervise, schedule, and train guest services staff
Manage complex admissions, parking, and photography sales processes
Develop and monitor guest satisfaction systems, including training and reporting
Serve as a point of escalation for guest concerns and service recovery
Support Family Entertainment Center (FEC) and arcade operations, coordinating with other departments to ensure smooth guest flow
Serve as the on-site operations lead for all contracted events, ensuring smooth setup, execution, and breakdown
Coordinate staffing, scheduling, and guest services support for events across the facility
Serve as the primary point of contact for event clients during setup, execution, and day-of logistics
Partner with the Events Director to confirm event details, staffing needs, and site readiness ahead of each event
Troubleshoot and resolve on-site issues in real time to maintain Iron Peak's standard of excellence
Conduct post-event debriefs and quality checks to support continuous improvement
Manage School's Out and Summer Camp programs, including registration, communication, and operations
Manage Multi-Sport, Home School, and Parent's Night Out programming
Create and maintain a Summer Camp leads database; lead outreach to returning and prospective campers
Maintain the Summer Camp registration platform
Assist with summer camp curriculum, field trips, and event planning
Coordinate transportation for Iron Peak Camps
Serve as Summer Camp Administrator and Health Coordinator
Support Destination Camp sales and staffing