Youth Program Assistant

Cameron House Jobs•San Francisco, CA

16h•Onsite

About The Position

Cameron House is a 150-year-old institution deeply woven into San Francisco history, proudly serving the evolving needs of the San Francisco Chinese community. Cameron House is a hub of year-round programs and services, including a heritage youth school, adult ESL and computer classes, counseling services in English, Cantonese, and Mandarin, domestic violence intervention, and case management for accessing community resources for low to moderate-income individuals and families. We empower community members to build strength and resilience through family-centered programs, helping people learn, heal, and thrive.

Requirements

Associate Degree or Bachelor’s Degree in Child Development, Office Administration, Communications, or related fields
At least one (1) year of experience in administrative role or with project management
Customer service experience
Experience working with Google Workspace, Microsoft Office (i.e. Microsoft Word, Excel,Powerpoint), and Zoom
Bi-lingual/Bi-literate in English and Cantonese a must
Good writing and verbal skills, able to communicate information and ideas clearly so others understand you
Enjoys working with children, helping them learn and develop.
Possesses a positive and professional attitude, regardless of the task at hand
Knows how to work on a computer, and learn new computer programs quickly
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace
Capable of solving problems with sound judgment and practical approaches - solution-oriented
Achieve satisfactory clearance from the Department of Justice via Live Scan
Undergo a screening for tuberculosis
Complete a Sexual Harassment Prevention training

Nice To Haves

Additional fluency in Mandarin is a plus!

Responsibilities

Perform administrative support: Facilitate verbal and written communications in Cantonese and/or Mandarin. Maintaining attendance records; updating, delivering and distributing documents; updating website pages; and generating reports.
Administer attendance records for all youth programs in Salesforce Customer Relationship Management (CRM).
Regularly generate reports summarizing enrollment, demographics, and attendance and prepare draft reports for the Director’s submission to grant funders (including Department of Children, Youth and Their Families (DCYF).
Update youth program pages on our website in coordination with the Marketing & Development Department.
Provide data analysis of engagement and other metrics.
Work with Supervisor in creating or updating youth online/written registration forms and assist families with registration.
Coordinate staff/volunteer intake and onboarding documents (e.g., mandated requirements, certifications upon hiring, alerting Supervisor of upcoming certification expirations).
Help prepare and distribute documents and communications.
Supports facilities with opening/closing the building, helping with supply inventories, security checks, and distributing snacks/lunches.
Conduct a security check throughout/end of the day.
Monitors, supports and helps lead youth during various activities: Supervise youth in the yard, classrooms, and during activities.
Facilitate and/or assist with lessons and activities.
Work as a substitute teacher in the classroom, as needed.
Assist staff with activities and projects.
Periodically supervise individual youth waiting for pick-up by parents and caregivers.
Work in partnership with the Programs Administrative Coordinator supporting front desk reception duties.
Respond to and direct all telephone and emails that come through the main Cameron House telephone line and email account in a professional, timely, and accurate manner.
Greet visitors in a professional, courteous, respectful, and sensitive manner.
Provide visitors information about the organization’s history, programs, services, and general operations; help visitors understand what our organization does.
Perform intake and determine client’s eligibility for services and community resources; provide appropriate referrals for internal and external support.
Demonstrate sensitivity and provide culturally appropriate services to diverse populations; and use sound judgment and discretion in handling requests for appointments and telephone calls.
Maintain a clean, professional, safe, and tidy environment at the front entrance foyer area; manage the activity in this area.
Take appropriate actions and follow protocols if/when an emergency arises.
Fosters and cultivates a culture informed by Cameron House values: Authenticity, Community, Accountability, Excellence, and Servant Leadership.
Contributes to culture by proactively participating in Cameron House programs and staff events.
Seeks and integrates constructive feedback to drive continuous improvement.
Works collaboratively with peers and staff; builds relationships through effective and compassionate communication.
Other duties may be assigned as needed.