Youth Navigator

Marshall University•Huntington, WV

12d

About The Position

The Navigator is responsible for providing comprehensive case management, care coordination, outreach, and navigation services to transition-age youth and young adults (ages 16–26). The Youth Navigator serves as a trusted partner, helping participants identify strengths, overcome barriers, and access coordinated services that promote health, education, employment, housing stability, behavioral health, and overall well-being. The Youth Navigator will build collaborative relationships with community providers, educational institutions, workforce partners, healthcare organizations, and social service agencies to ensure participants receive timely, coordinated, and person-centered care. This position utilizes trauma-informed, culturally responsive, and youth-driven practices to empower young adults toward self-sufficiency and long-term success.

Requirements

Experience in case management, care coordination, outreach, and navigation services for transition-age youth and young adults (ages 16-26).
Ability to build collaborative relationships with community providers, educational institutions, workforce partners, healthcare organizations, and social service agencies.
Proficiency in trauma-informed, culturally responsive, and youth-driven practices.
Skills in conducting intake, screening, strengths-based assessments, and eligibility determination.
Ability to develop individualized service and goal plans.
Experience in providing ongoing care coordination, including meetings, follow-up, and progress monitoring.
Strong communication, advocacy, and guidance skills.
Ability to coordinate referrals and facilitate access to resources.
Experience in building and maintaining partnerships with various organizations.
Skills in monitoring participant progress and modifying service plans.
Ability to assist with crisis intervention, problem-solving, and barrier reduction.
Proficiency in maintaining accurate, timely, and confidential participant records.
Experience in collecting program data and assisting with reporting and outcome measures.
Ability to participate in multidisciplinary team meetings and trainings.
Willingness to represent the organization at outreach events and presentations.
Knowledge of local resources, community needs, and best practices in youth engagement and care coordination.

Responsibilities

Conduct outreach and engagement activities to identify and connect with eligible youth and young adults through schools, community organizations, healthcare providers, workforce partners, and community events.
Complete participant intake, screening, strengths-based assessments, and eligibility determination for COE services.
Develop individualized service and goal plans in collaboration with participants, incorporating education, employment, health, behavioral health, housing, transportation, and other supportive service needs.
Provide ongoing care coordination through regular meetings, follow-up contacts, home or community visits (as appropriate), and progress monitoring.
Serve as the primary point of contact for participants, providing guidance, advocacy, encouragement, and system navigation throughout their participation in the COE.
Coordinate referrals and facilitate access to internal and external resources, ensuring warm handoffs and continuity of care.
Build and maintain collaborative partnerships with community agencies, educational institutions, healthcare providers, behavioral health organizations, employers, and workforce development programs.
Monitor participant progress toward established goals and modify service plans as needed.
Assist participants with crisis intervention, problem-solving, and barrier reduction while maintaining appropriate professional boundaries.
Maintain accurate, timely, and confidential participant records, case notes, assessments, referrals, and outcomes in accordance with agency policies and funding requirements.
Collect program data and assist with quality improvement initiatives, grant reporting, and performance outcome measures.
Participate in multidisciplinary team meetings, case conferences, trainings, and community collaborative meetings.
Represent the Center of Excellence at outreach events, networking opportunities, and community presentations.
Maintain knowledge of local resources, emerging community needs, and best practices in youth engagement and care coordination.
Perform other duties as assigned.