Youth MMA Manager

UFC Gym•Murfreesboro, TN

6d•$35 - $55•Onsite

About The Position

The Youth Manager is responsible for ensuring a positive customer experience both personally and through Coach supervision. Youth Managers are responsible for delivering great member service and exceptional youth classes, as well as private training & supplement revenue. As needed, they address member concerns, employee relations issues, and oversee scheduling and time-keeping activities. On a regular basis, they communicate and enforce Company and Club policies and procedures. Youth Managers share responsibility for the successful attainment of revenue goals pertaining to private training, Small Group Training (SGT), and supplements.

Requirements

In-depth knowledge of Personal Training techniques from assessment to program design.
Possesses a working knowledge of the DotFIT program and software.
Must be able to operate and adjust all Fitness equipment.
Knowledge of company policies, practices, and procedures, including emergency and safety procedures.
Strong interpersonal and communication skills.
Able to demonstrate and maintain a friendly, enthusiastic, and positive attitude.
Possesses a strong customer service focus.
Responds professionally to requests and inquiries from guests, members, and staff.
Understands and follows oral and written instructions.
Communicates clearly and concisely.
Possesses strong organizational skills.
Understands basic record-keeping practices and procedures.
Demonstrates the ability to organize and prioritize multiple tasks.
Must be computer proficient, with basic skills in Microsoft Word and Excel.
Adhere to meal and rest break periods and must clock in and out for all shift times.
Minimum of 1 certification from organization recognized by UFC Gym.
Cleared Background Check.
Current CPR/AED certification.
High school diploma or GED.
Minimum 1 year of related experience.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management/employee relations.

Responsibilities

Recruit, hire, train, and develop a strong team of coaches and future Youth Managers.
Maintain a fully engaged and high-performing Youth team that aligns with company values and goals.
Manages the Youth Schedule.
Ensures Coaches are productive, that revenue and service goals are properly communicated, and that the Club remains on-track to attain daily, weekly, and monthly financial goals.
Conducts monthly, weekly, and daily meetings with the Coaches to review performance and operations, as well as offer direction, motivation, and guidance toward achieving personal and club goals.
Handles member service matters, such as providing tours of the Club, explaining services offered by the Fitness Department, and signing members up for training agreements and appointments.
Mediates member issues and complaints in a timely and effective manner, elevating issues when appropriate.
Performs various administrative and housekeeping duties within assigned areas as needed.
Alerts the Operations staff to repairs and maintenance needs in the club.
Conducts facility walk-through daily.
Complies with operational procedures in the club and follows up with compliance checks through the monitoring of club systems and employee performance.
Sell and Conduct Private Training & Small Group Training with Members.
Partners with the General Manager to help drive new youth Electronic Funds Transfer (EFT).
Works the floor to assist members and encourages their involvement in private training.
Ensures accurate administration of client programs, including DotFIT programs, supplement purchases, measurement tracking, and workout programs.
Arrives on time, prepared, and attentive for training appointments.
Assists in all revenue-generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, along with creative prospecting that would drive revenue.
Sells training sessions and executes an effective prospecting strategy, conducts guest tours, and assumes responsibility for completing sales of staff when needed through the Turn-Over process.
Responsible for achieving monthly revenue objectives set forth by the Company with regard to Personal Training and supplements.
Reviews daily class counts, club sales performance, and individual employee performance statistics with the Fitness Manager, General Manager, and staff members to identify issues and clarify behaviors needed to achieve club sales goals and expected headcounts for all classes.
Independently schedule and manage client appointments to ensure optimal time management and service delivery.
Coordinate directly with clients to arrange sessions, meetings, or service visits according to their availability and needs.
Maintain up-to-date scheduling records and make adjustments to accommodate changes or cancellations.