Youth Intensive Care Coordinator

Colorado Access•Denver, CO

8d•Hybrid

About The Position

Colorado Access is seeking a Youth Intensive Care Coordinator to join their mission-driven organization. This role involves coordinating care for high-acuity youth, developing and monitoring care plans, navigating complex systems, and collaborating with various stakeholders. The position is ideal for someone passionate about serving vulnerable populations and making a difference in the health of Colorado.

Requirements

Master’s degree in social work, human behavioral sciences field or another healthcare field and/or clinical license (e.g., RN, LCSW, LPC) is required.
A combination of bachelor’s degree in related field, plus 8 years of progressive work experience in social work, case management or behavioral health related fields can be substituted in lieu of master’s degree.
Three years of clinical, care management and/or healthcare experience required.
Knowledge of the State’s selected standardized assessment tool, such as the CANS and CANS Decision Support Matrix.
Understands how to utilize the CANS as a care coordination and communication tool for youth and families.
Demonstrate strong documentation, boundary-setting, and crisis de-escalation skills.
Knowledge of clinical care coordination and utilization management.
Ability to perform clinical assessments and develop clinical care plans.
Knowledge of and ability to establish and maintain connections with members of diverse populations and provide culturally sensitive services.
Ability to process high volume of work efficiently with a high level of customer service detail.
Excellent written and verbal communication skills, strong organizational and time management skills, strong interpersonal skills and the ability to handle and prioritize multiple tasks and/or respond to time-sensitive requests and/or issues.
Flexibility to use complex processes and procedures to facilitate quality outcomes and/or resolutions while working with other team members with varied skills and educational background.
Ability to adapt to an ever-changing work environment and operational expectations.
Ability to establish and maintain working relationships with internal and external key partner including providers, community agencies, and state and local government.
Ability to align intervention and documentation with organizational contracts, deliverables and reports.
Must have general computer skills and the ability to work with Microsoft Office products and the company electronic health record.
Works effectively with others towards achieving a common goal.
Demonstrates support for the company’s mission, vision and values.
Knowledge of common health conditions and disease processes.
Communicate common understanding of condition specific self-management strategies, provide health education and reconcile medications utilizing motivational interviewing methodology.
Knowledge of public assistance programs including Medicaid and Child Health Plus, as well as managed care, supplemental insurance and/or other insurance types.
A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

Preferred experience in clinical inpatient, outpatient, or community health settings.
Experience working with Medicare and Medicaid populations, and related social/economic issues delivering care management services, conducting assessments, interviewing members, developing service plans, coordinating care and monitoring services for members.
Candidates who are familiar with working across multiple systems such as child welfare, juvenile justice, education, and healthcare are preferred.
Bilingual fluent in English and Spanish preferred.
A current unrestricted Colorado license as a healthcare professional is preferred.
Preferred licenses include but are not limited to: LAC, LPC, LCSW, LMFT, RN or CAS (formerly CACIII) certification.

Responsibilities

Coordinate care for high-acuity youth, including those eligible for QRTP, PRTF, and CO-SOC services.
Develop, implement, and monitor strengths-based care plans based on CANS and the ESA (Enhanced Standardized Assessment).
Navigate complex systems (e.g., Child Welfare, CDYS, I/DD, education) to support integrated care.
Manage in- and out-of-state placements, including funding coordination, transportation, and regulatory forms.
Collaborate with interdisciplinary teams and participate in solution-focused planning meetings.
Liaise with providers, families, and stakeholders to ensure effective communication and service alignment.
Conduct comprehensive clinical assessments and apply knowledge of behavioral health conditions.
Support youth through the full CO-SOC care coordination period and post-discharge follow-up.
Educate members and providers on services, benefits, and appeals processes.
Track CO-SOC eligibility, participation, and ensure compliance with contractual timelines.
Provide clinical consultation to care coordination staff and contribute to team training and development.
Coordinate funding across multiple sources and understand cost structures related to residential treatment services.
Participate in continuous quality improvement efforts and contribute to required reports and deliverables.

Benefits

PTO
floating holidays
nine company paid holidays
a hybrid work environment
an Employee Assistance Program
a 401K
tuition reimbursement
leadership training
promotion opportunities
performance evaluations
employee recognition
a language pay stipend
Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Retirement plan
Annual bonus program (based on eligibility, requirements and performance).