Youth Homeless Drop-In Center Case MGR

SAN ANTONIO METROPOLITAN MINISTRY Inc•San Antonio, TX

4d•$42,000 - $45,000

About The Position

SAMMinistries’ Youth Homelessness Drop-In Center targets young adults, ages 18-24, who are experiencing homelessness. This is a collaborative project in which SAMMinistries is the collaborative’s lead and is the recipient of the HUD Youth Homelessness Demonstration grant funding the project. The Youth Homelessness Drop-In Center will serve as a place where young people, ages 18-24, who are not housed or are unstably housed may receive on-site housing-focused case management, ID recovery, therapy, high school completion courses, workforce readiness/life skills classes, and can access meals, snacks, recreation, spaces to rest, showers, and connection to emergency shelter and other resources in the community.

Requirements

Knowledge of basic principles and practices of social work and/or counseling
Knowledge of principles of Trauma Informed Care
Knowledge of referral processes and sound case management practice
Ability to adhere to protocols that assure service quality and accountability related to funding expenditure, case documentation, and other program/funder requirements
Excellent interpersonal skills, ability to work in a variety of settings with culturally diverse persons and communities; must be able to communicate and practice in a culturally sensitive and professionally appropriate manner.
Ability to maintain professional boundaries and a high regard for client confidentiality
Ability to analyze facts and exercise sound judgment arriving at proper conclusions
Ability to exercise initiative, problem-solving, decision-making
Ability to establish and maintain effective working relationships with peers, community partners, and members of SAMM leadership and the general public
Proficient with computer software programs, to include: word processing, spreadsheets, graphics and databases
Must have ability to communicate both in writing and verbally with professionalism and accuracy
Ability to manage and organize time and priorities to accomplish responsibilities and meet deadlines without constant direction from supervisor/others
Bachelor degree in Social Work, Counseling, or a closely related Human Services field is preferred, or equivalent combination of education, training, and experience.
Class C Driver's License in good standing is required.

Nice To Haves

Experience working with people experiencing homelessness, and experience with housing, shelter, or outreach programs, preferred.
Knowledge of dynamics of individuals in crisis, ability to de-escalate situations of conflict, and ability to work with individuals from diverse backgrounds, beliefs, cultures, and experiences.
Bilingual (Spanish/English) is desirable but not essential. Must have effective professional written and verbal communication skills.

Responsibilities

Connect with and engage youth and conduct assessments needed to enroll them into the Coordinated Entry System for homeless services;
Ensure services are offered to youth in accordance with principles of Housing First and Trauma Informed Care approaches;
Develop strengths-based, individualized service plan in collaboration with the youth addressing short-term and long-term goals;
Provide on-going case management support to assess progress and ensure service plan outcomes are met or adjusted as needed;
Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care;
Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up occurs. Work collaboratively with staff of other community agencies to establish and maintain partnerships that maximize benefits and resources for SAMMinistries’ program participants.
Transport youth in personal vehicle, as needed. Transportation may occur in a SAMMinistries’ vehicle, but use of personal vehicle for client transportation will sometimes be required.
Provide crisis intervention for youth, including crises involving mental health, assessing for potential danger of participants harming themselves or others, assessing for danger in situations involving domestic violence, etc.
Communicate assessments, interventions, and ongoing client contact through timely, thorough documentation, contact forms, and verbal communication;
Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care and Housing First practices;
Complete necessary documentation and tracking of activities, in accordance with all agency and grantor requirements;
Attend and actively participate in team meetings, demonstrating an ability to prioritize participant needs and provide needed assessments and services in an ethical manner;
Understand and maintain client confidentiality and record-keeping, in accordance with HUD, SAMMinistries, and HIPAA privacy practices;
Adhere to strict boundaries and professional ethics in the care of others at all times;
Be available to provide crisis intervention after regular business hours, as needed;
Perform all other related duties as assigned.