Youth & Family Director (Hays)

Greater Austin YMCA•Buda, TX

About The Position

The Youth & Family Director oversees and coordinates a diverse range of programs designed to engage and inspire children, teens, and families to learn, grow, and thrive. This role manages offerings such as Gymnastics, Dance, Kids Play, Cultural & Arts Programs, Camp, and more, many of which are seasonal, ensuring each is delivered safely, creatively, and with excellence. A key part of this role is driving innovation: identifying opportunities to enhance programs, introduce new experiences, and engage families in meaningful ways. The Director collaborates with staff and partners to implement programs, troubleshoot challenges, and ensure a high-quality experience for all participants. By combining operational management with creative thinking, the Youth & Family Program Director helps programs evolve, supports staff in executing activities, and delivers experiences that foster confidence, exploration, and lasting connections for children and families.

Requirements

A bachelor's degree in education, youth development, or a related field, or a combination of education, professional experience, and training.
Minimum of 2–3 years of experience in program management or youth/family programming, including some supervisory experience.
Experience developing and managing seasonal and year-round programs.
Strong knowledge of child and youth development, inclusive programming, and community engagement.
Ability to innovate, problem-solve, and enhance program offerings.
Proficiency in Microsoft Office, especially Excel, Word, and Outlook
Ability to apply knowledge of accounting and finance basics.

Nice To Haves

Bilingual (Spanish/English) strongly preferred.

Responsibilities

Hold program teams accountable for high performance and achievement of organizational objectives.
Model inclusive leadership behaviors and embrace diversity in all forms.
Hire, coach, and manage direct reports, ensuring alignment with the association's people practices.
Implement a goal-based management approach, ensuring staff are actively working toward center-level objectives and key results.
Model and ensure adherence to association policies and safety protocols, with a focus on child safety.
Monitor and maintain all required staff certifications.
Promote and incorporate the YMCA's five core values and attributes.
Prioritize relationship-building with members, program participants, volunteers, and all YMCA stakeholders.
Respond to member and participant needs in a courteous, friendly, and professional manner.
Ensure all programs deliver excellent customer service and a transformative YMCA experience.
Oversee and guide current Youth and Family programs, Kids Play, and new program development.
Establish operating standards and program objectives to ensure quality, participant satisfaction, and growth.
Support marketing and promotion efforts to achieve program enrollment and engagement goals.
Develop and maintain maintenance programs and procedures for facilities and equipment.
Maintain accurate program records, including registrations and statistics.
Develop and maintain collaborative relationships with community organizations to increase YMCA visibility.
Develop, monitor, and manage program budgets to meet fiscal objectives, control expenses, and achieve financial targets.
Coordinate facility use across departments to ensure smooth execution of program activities and events.
Participate in fundraising initiatives, including the Annual Campaign.
Contribute to strategic Impact Group meetings and other organizational initiatives.
Complete other duties as assigned.