Youth Development Manager

YMCA of Western North Carolina • Asheville, NC

7d • Onsite

About The Position

The nonprofit YMCA of Western North Carolina strengthens local communities through youth development, healthy living, and social responsibility. Founded in 1889, we engage more than 100,000 people – regardless of age, income, or background – to nurture the potential of children and teens, improve the region’s health and well-being, and provide opportunities to give back and support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than 1,000 children a day the opportunity to learn, grow, and thrive. We are made up of people of all ages, from all backgrounds, working side by side to ensure that everyone can reach their full potential with dignity. Thus, we are “For All”. Our core values are caring, honesty, respect, and responsibility, and they guide everything we do. We are committed to being an organization that exposes and addresses social constraints that limit and/or negatively affect all humans from all walks of life. We recruit staff who are passionate about giving back to the community, helping people, and upholding our core values. For more information, please visit ymcawnc.org. ABOUT THE ROLE As the Youth & Family Manager, you will be responsible for the effective operation of the Youth Department programs and areas of the YMCA. You will lead and supervise the Youth staff and volunteers working in both on-site childcare areas and off-site youth programming. You will be directly responsible for all Youth programs' growth, development, and implementation. You will be responsible for the safety and well-being of each child participating in youth development centers and programs. You will also support the staff in creating a fun and playful atmosphere for participants. Managers are required to meet and follow YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergency procedures. They must attend staff meetings and training programs, as required.

Requirements

• Must be at least 21 years of age.
• At least 3 years experience in childcare-related settings, specifically with group management, arts/crafts, and games.
• Demonstrated ability to work constructively and positively with children, parents, and staff.
• YMCA Leader Certification Required (or complete within 30 days).
• Able to communicate verbally with good voice projection and clarity.
• Effectively supervise children ages 6 weeks to 12 years

Nice To Haves

• Bachelor’s Degree in related field preferred.

Responsibilities

• Knows and understands the Youth and Family policies and procedures; ensures that all policies are always consistently enforced and procedures are consistently followed.
• Continuously exhibits honesty, caring, respect, responsibility, reliability, flexibility, maturity, and good decision-making skills.
• Displays a professional, courteous, and tactful demeanor at all times.
• Always strive to display a positive and enthusiastic attitude.
• Familiarizes with program offerings within the Y and refer members to appropriate supervisors in other departments.
• Answers phone calls, emails, comment cards, and member concerns related to Youth Development programming in a timely manner.
• Ensures all new staff are properly trained and onboarded to the Youth Development Center.
• Attends and actively participates in all required trainings, meetings, and program development activities.
• Monitors the cleaning, maintenance, functionality, and operation of the Youth and Family Department spaces.
• Partners with the Human Resources department to perform hiring duties, including but not limited to: interviews, onboarding, payroll, training, evaluations, incident report follow-ups, and emergency certification upkeep.
• Works in direct service when needed to maintain safe staff-to-children ratios.
• Utilizes software systems to track usage and registrations to ensure budget and participation goals are met.
• Assists as needed in emergency situations and as outlined in emergency procedures.
• Provides on-site leadership during shifts by answering staff questions and consistently providing support.
• Supports service line/department in actively working toward association-level objectives, as measured by identified goals/KPIs
• Participates in the budgeting process within their service line/department and serves as a good steward of association resources
• Performs other duties as assigned.

Benefits

• medical
• dental
• vision insurance
• group life insurance
• long-term disability paid by the Y
• short-term disability
• term life insurance
• dependent life insurance is available for purchase
• generous paid time off
• retirement plan with employer contribution of 12% of salary (subject to eligibility requirements)
• free YMCA membership
• free afterschool childcare
• summer day camp and program discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED