Youth Development Advocate- Phoenix Project

Young Community Developers•San Francisco, CA

19d•Onsite

About The Position

The Youth Development Advocate (YDA) provides proactive, relationship-centered outreach and follow-up to young people in Phoenix Project service areas, including HOPE SF communities and RAD sites in San Francisco. The role uses intensive, positive relationships to help youth develop competencies in health, education, and employment, supporting wellness and economic independence. The YDA responds to participants’ critical needs and alerts the Program Director to incidents requiring immediate attention. The YDA supports Transitional Age Youth (TAY) through intake, enrollment, assessments, coaching coordination, school and employment-related follow-up, community events, and service-area visits. The position documents participant interactions electronically and collaborates with Phoenix Project staff and partner services. This is a temporary, part-time, in-person position lasting three months from the date of hire, scheduled Monday through Friday, and reports to the Program Director.

Requirements

At least 5 years of experience working with youth and young adults in trauma-impacted areas.
Competency with Salesforce, data entry, Microsoft Office Suite, Google platform, Zoom, and other technology platforms.
Valid California driver's license and proof of insurance.
Excellent interpersonal and communication skills, including written communication, patience, diplomacy, and strong customer service.
Ability to think critically, solve problems, and be resourceful.
Ability to embrace cultural differences and foster diversity, equity, and inclusion.
Self-motivation and commitment to completing program goals, objectives, and tasks on time and exceeding standards.
Effective multitasking and time management skills, with the ability to meet competing deadlines.
Ability to work independently and as part of a team.
Strong commitment to the Phoenix Project and Young Community Developers' mission and to serving individuals from diverse populations.
Strong organization, teamwork, attention to detail, and ability to work in a fast-paced environment and complete paperwork accurately and on time.
Ongoing commitment to improving occupational knowledge.

Nice To Haves

Some college experience.

Responsibilities

Conduct daily, proactive outreach on foot in public housing developments and follow up with young people to build trust.
Respond to critical needs of Phoenix youth and inform the Program Director of incidents requiring immediate response.
Arrive promptly at the assigned service site each day.
Complete baseline mental health surveys and needs assessments during formal youth enrollment, and administer one-year follow-up surveys and evaluate changes in participant scores.
Visit schools at least twice a week as directed by the Phoenix Life Coach.
Collect and secure youth documents for the Phoenix Life Coach, including attendance, progress, and behavior reports and other necessary updates.
Attend client IEP meetings as directed by the Phoenix Coach.
Document participant contacts in Salesforce with detailed notes describing whom the YDA met and what was accomplished.
Attend recreational outings as directed by the Phoenix Life Coach.
Respond promptly to text messages, emails, and phone calls from the Phoenix coach and clients.
Build community relationships by distributing flyers door to door and attending community events.
Wear Phoenix Project identifying clothing during outreach and school visits.
Work with the Phoenix Coach on and off site and attend required YCD/Phoenix trainings and meetings when requested.
Provide initial contact and intake for TAY youth and maintain Phoenix Project paperwork as needed.
Meet TAY youth within their service area, including on site, at school, or at places of employment, according to their needs.
Help address youth safety issues, make staff aware of existing conflicts, and work with the team to mediate issues.
Help organize community events that familiarize residents with Phoenix Project resources for TAY living in HOPE SF and RAD sites.