Yellowjacket Union Desk & Facility Assistant

Universities of Wisconsin•Superior, WI

About The Position

QUALIFICATIONS: Must be UWS student in good academic standing Experience with handling money Ability to multitask and solve problems independently Experience with detail-oriented tasks Customer service experience Residence hall knowledge preferred RESPONSIBILITIES: CUSTOMER SERVICE Provide quality customer service by dealing with students, staff, and visitors in a polite and courteous manner. Attend to customers promptly and effectively. Provide quick, accurate information to students, staff and visitors. BUILDING OPERATIONS Perform opening and closing procedures for the Yellowjacket Union as scheduled. Oversee building in absence of full-time staff by identifying and resolving immediate issues. Monitor service, safety, and security of student union by conducting hourly rounds. Follow emergency procedures in absence of professional staff such as building evacuations, severe weather, or medical emergencies. Setup room and technology needs for all building events and meetings. Assist building users with event and technology needs. Assist custodial staff with event setups and maintaining a clean facility. Enforce all facility policies and respond to incidents. DESK OPERATIONS Handle money transactions and cash register accurately for all sales, fines and fees. Answer all appropriate phone lines and transfer calls. Check Residence Life email account and respond to all emails. Log and submit all work order requests. Sort and distribute all residence hall mail and packages. Create student and staff ID cards. Program and update fobs and ID cards for residence hall door systems. Lead tours of the residence halls to non-UWS students. COMMUNICATION Use clear and professional written and oral communication when interacting with students, staff, and visitors. Notify appropriate authorities and full-time staff of all incidents and emergencies; complete all necessary documentation for records. Establish positive and open lines of communication with fellow staff members and supervisors. Maintain strict confidentiality in working with student data. Notice to New Employees: Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.”

Requirements

Must be UWS student in good academic standing
Experience with handling money
Ability to multitask and solve problems independently
Experience with detail-oriented tasks
Customer service experience

Nice To Haves

Residence hall knowledge preferred

Responsibilities

Provide quality customer service by dealing with students, staff, and visitors in a polite and courteous manner.
Attend to customers promptly and effectively.
Provide quick, accurate information to students, staff and visitors.
Perform opening and closing procedures for the Yellowjacket Union as scheduled.
Oversee building in absence of full-time staff by identifying and resolving immediate issues.
Monitor service, safety, and security of student union by conducting hourly rounds.
Follow emergency procedures in absence of professional staff such as building evacuations, severe weather, or medical emergencies.
Setup room and technology needs for all building events and meetings.
Assist building users with event and technology needs.
Assist custodial staff with event setups and maintaining a clean facility.
Enforce all facility policies and respond to incidents.
Handle money transactions and cash register accurately for all sales, fines and fees.
Answer all appropriate phone lines and transfer calls.
Check Residence Life email account and respond to all emails.
Log and submit all work order requests.
Sort and distribute all residence hall mail and packages.
Create student and staff ID cards.
Program and update fobs and ID cards for residence hall door systems.
Lead tours of the residence halls to non-UWS students.
Use clear and professional written and oral communication when interacting with students, staff, and visitors.
Notify appropriate authorities and full-time staff of all incidents and emergencies; complete all necessary documentation for records.
Establish positive and open lines of communication with fellow staff members and supervisors.
Maintain strict confidentiality in working with student data.