Year-Round Digital Ops Support Intern

TTX Company•Charlotte, NC

4h•Onsite

About The Position

TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX’s pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required. TTX’s generous Total Rewards package includes Paid Time Off, Health, Dental and Vision benefits, and 401(k) with company match. This position participates in Railroad Retirement. TTX Company is an Equal Employment Opportunity Employer.

Requirements

Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or related discipline
Experience with Microsoft technologies and platforms, including Windows Operating System, Active Directory, Microsoft Office 365, System Center, Service Now, and Intune
Knowledge of current technologies, such as AI, with an understanding of how to best deploy them
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Ability to respond effectively to sensitive inquiries or requests
Strong, clear and concise communication skills, both orally and in writing
Strong planning, organizing, and problem analysis skills

Responsibilities

Assist computer system users
Control and monitor incident management activities
Document and implement technical procedures and solutions
Confer with management as needed
Successfully conducts follow-ups to ensure incident resolution and/or service requests are completed to user satisfaction
Develops effective relationships with users and other IT team members to enhance the timeliness and effectiveness of technology solutions
Ensure that asset management processes and procedures are strictly followed, and that hardware and software inventories are properly maintained and accurate
Participate in the development of standards and process improvements, striving for continual improvement and industry best practice methods
Maintain Service Now incidents and Request tickets regarding best practices