Yacht Service Specialist
About The Position
Reporting to the Manager-Shore Operations, the Yacht Service Specialist will support the pre cruise guest service experience team. Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Provide guests with the highest level of personalized service and recognition through storing and sharing customer information. Ensure the integrity of the local database and provide support to the Private Yacht Consultant team. Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination. Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs. Show adaptability and flexibility to change any touring requests to a certain guests' needs. Work with Shore Experience management team to customize arrangements in coordination with DMC communication.
Requirements
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer
- Strong email and telephone communication skills
- Ability to work with confidential information.
- Bachelor’s Degree preferred.
- Preference for degrees in Tourism and Hospitality or a related field.
- 3+ years in luxury travel, preferably in luxury cruise industry
- Previous experience delivering destination experiences within a luxury cruise line
- Travel occasionally for training purposes
- Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.
Responsibilities
- Support the pre cruise guest service experience team.
- Respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
- Provide guests with the highest level of personalized service and recognition through storing and sharing customer information.
- Ensure the integrity of the local database and provide support to the Private Yacht Consultant team.
- Assist with all questions and concerns of guests during pre-sailing preparations and coordinate with onboard Concierge for seamless handover and continuity of guest coordination.
- Work with local Destination Management Companies (DMC’s) or the designated shore experience providers to select and purchase “as is” or call or e-mail to customize these to their needs.
- Show adaptability and flexibility to change any touring requests to a certain guests' needs.
- Work with Shore Experience management team to customize arrangements in coordination with DMC communication.
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Ability to experience our hotels as a guest through the Employee Travel program
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
