Xfinity Retail Sales Consultant

Comcast•Visalia, CA

2d•Onsite

About The Position

Comcast, a Fortune 50 leader in media and technology, is seeking an Xfinity Retail Sales Consultant. The company drives innovation to create world-class entertainment and online experiences, operating the largest 1Gig network in America. This role involves direct customer interaction in a retail setting, where the consultant will assess customer needs, recommend appropriate products, and provide exceptional customer service. Key responsibilities include assisting customers with account statements and bill payments, answering questions about services, making account changes, upgrading service levels, and processing general service requests. The consultant will act as a brand ambassador, promoting Comcast/Xfinity products with expert knowledge and passion for technology, while also maintaining detailed sales product knowledge, including competitive information. The position emphasizes meeting sales goals and contributing to a competitive environment. Comcast fosters a culture built on customer support, continuous learning, teamwork, and inclusion, offering on-the-job training, comprehensive benefits, and unlimited salary potential through uncapped commissions.

Requirements

High School Diploma or equivalent
Generally, requires 2-5 years related experience
Ability to work a full time, flexible schedule which includes evenings, weekends, holidays, variable schedule(s).
Regular, consistent, and punctual attendance.
Ability to carry and/or lift 25-pound boxes.
Ability to stand and move about the store constantly.
Communication skills
Critical Thinking Problem Solving skills
Customer-Focused
Persuasion skills
Professional Integrity
Resilience
Self Motivation
Teamwork skills
Technical Knowledge
Workplace Organization

Nice To Haves

Consumer electronics/wireless retail sales experience

Responsibilities

Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
Providing outstanding customer service with all customer interactions.
Helping customers interpret and clarify their account statements and pay their bills in the store.
Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
Acting as brand ambassador to promote Comcast/Xfinity products.
Providing expert-level understanding and passion around technology, especially around Comcast products and services.
Maintaining detailed sales product knowledge, including competitive information.
Meeting goals and metrics.
Contributing to a fun and competitive environment!
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.