About The Position

The Radiologic Technologist & Medical Support Specialist performs routine x-ray examinations under the direct supervision of the treating clinician, following Concentra policies, procedures, and applicable regulations. The role also supports other facility needs, delivering efficient and accurate one-on-one patient care in a fast-paced environment while ensuring quality clinical care and a positive patient experience. The position combines radiologic technology duties with medical assistant responsibilities. Duties include preparing patients for imaging, operating and maintaining radiologic equipment, following radiation-safety and documentation requirements, and ensuring radiology reports are entered correctly into the EMR. Medical support duties include assisting with examinations and procedures, performing testing and routine medical procedures, supporting patient flow, maintaining equipment and supplies, and completing front- and back-office tasks. The role requires discretion in handling confidential information and compliance with HIPAA and safety rules.

Requirements

  • High school diploma or GED.
  • Graduate of an accredited school of radiologic technology and applicable certification in the state of employment.
  • Active and valid certification with the American Registry of Radiologic Technologists (ARRT).
  • CPR/First Aid certification.
  • At least six months of medical assistant experience, customarily, with knowledge of medical procedures and medical terminology.
  • Ability to make decisions and solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills and ability to interact with people tactfully and professionally.
  • Ability to handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
  • Clear and professional verbal and written communication skills.
  • Teamwork focus and ability to maintain working relationships with colleagues at all levels.
  • Participation in initial and ongoing training as required.
  • Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.

Nice To Haves

  • Working knowledge of state-specific occupational medicine requirements.
  • Prior medical office, healthcare, and/or customer service-related experience.

Responsibilities

  • Prepare patients for radiologic procedures, provide instructions, assist with positioning, explain procedures, and monitor patient safety and comfort.
  • Operate radiologic equipment and take x-rays according to examination specifications, established requirements, and regulations.
  • Use radiation safety measures and protection devices to protect patients and team members.
  • Maintain radiologic equipment, including calibration, QA/QC procedures, and record keeping; report malfunctions.
  • Follow radiology workflows and ensure reports cross correctly to the EMR; complete required x-ray documentation.
  • Perform DOT and non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, take vital signs, and perform ancillary testing such as vaccines, injections, phlebotomy, PFTs, audiograms, and respirator fit testing, as permitted by state regulations.
  • Perform rapid screening tests, including influenza, strep, mono, and glucose testing.
  • Assist providers during examinations and treatment; perform routine medical procedures as ordered and triage emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care; apply bandages, dressings, and splints as ordered.
  • Dispense medications and durable medical equipment as ordered, in accordance with state regulations.
  • Complete quality assurance activities on equipment, medical devices, and testing processes.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate medical devices and equipment, including calibration and record keeping; promptly notify a supervisor of equipment, supply, or facility issues.
  • Assist center leadership with patient flow and volume and keep patients informed about expected wait times.
  • Perform clerical tasks related to patient care and record keeping, including greeting patients, obtaining authorization, check-in and check-out, answering a multi-line telephone system, and distributing employer results and paperwork.
  • Ensure accurate documentation and follow HIPAA guidelines and safety rules.
  • Attend required staff meetings or huddles and complete applicable training, including monthly clinical competency training.
  • Help maintain a neat, clean, and orderly facility.

Benefits

  • 401(k) retirement plan with employer match
  • Medical, vision, prescription, telehealth, and dental plans
  • Life and disability insurance
  • Paid time off and extended illness days
  • Colleague referral bonus program
  • Tuition reimbursement
  • Commuter benefits
  • Dependent care spending account
  • Employee discounts
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