WtX Support Specialist

Kanadevia Inova•Burrillville, RI

7d•Onsite

About The Position

The Support Specialist I II provides essential day-to-day support to account management, field service, and technical service teams by managing administrative processes with accuracy and efficiency. Depending on business needs, the role may be oriented toward Sales Support or Procurement/Supplier Support. In both cases, the specialist ensures smooth communication between internal departments and external stakeholders (clients or suppliers). Operating as a hands-on enabler, the Support Specialist contributes directly to business performance through responsive and reliable service.

Requirements

Associate’s degree in Business Administration, Sales Support, or a related field.
+3 years of experience in administrative or support roles, preferably in a sales or procurement environment.
Proven understanding of tender processes and the preparation of sales documentation.
Ability to deal with data presenting in a rationalized and practical manner.
Experience in working in a matrix organization.
Advanced IT proficiency in business applications, including field service management tools.
Fluent in the local language and English.
Strong awareness of QHSE (Quality, Health, Safety, and Environment) management system and commitment to safe work practices.
Analytical mindset, capable of improving administrative processes.
Strong interpersonal and problem-solving skills.
Proactive and structured approach to work.
Discreet and reliable in handling financial transactions.
Ability to work under pressure and meet deadlines.

Nice To Haves

Another language is a plus.

Responsibilities

Managing administrative processes with accuracy and efficiency.
Ensuring smooth communication between internal departments and external stakeholders (clients or suppliers).
Contributing directly to business performance through responsive and reliable service.