Workup Specialist - Bilingual Spanish

NMDP•Minneapolis, MN

10h•$70,000 - $80,000

About The Position

This position coordinates all aspects of managing a donor in the workup process. This includes assessing the emotional well-being of the donor, conducting the information session and health screening, coordinating physical examination, stem cell collection, post donation follow-up, and completing required documentation. The role also involves performing all core job duties in a secondary language (Spanish), potentially revising messaging for distinct populations, and acting as a bilingual subject matter expert for various projects.

Requirements

Ability to flex working hours based on donors’ needs, including non-traditional/outside of core business hours (evenings, weekends, and occasional holidays).
Demonstrate strong critical thinking and decision-making skills.
Demonstrate intermediate computer skills including experience with Microsoft office software.
Strong attention to detail and excellent organizational skills.
Accurately and efficiently complete sensitive data forms.
Exhibit well-developed interpersonal skills dealing with people of different cultures and styles.
Demonstrate advanced communication skills to include writing and oral abilities to connect with a wide range of people to discuss sensitive information.
Demonstrate strong customer service skills and ability to apply concepts of active listening and empathy in dealing with people who are experiencing major life decisions.
Learn medical terminology and explain complex medical concepts to the general public in easy to understand terms.
Bachelor’s degree within a health care related field. (A combination of equivalent education and/or experience may be substituted).
Three years of experience interacting with patients, clients, or customers in a healthcare, nonprofit, or business setting.
Availability for occasional overnight travel (up to two nights per year).
Bilingual: fluent native speaker of alternate language or BA/AA degree in alternate language – demonstration of fluency beyond “conversational”, ability to convey complex medical information, advanced communication (oral and written) skills, understanding of secondary language grammar.
Knowledge of various secondary language cultures required.

Nice To Haves

Medical terminology, case-note documentation, and medical histories.
Patient interaction or care experience in a healthcare setting.
Experience working in a regulated environment to include a demonstrated knowledge of Good Tissue Practices (GTP), Good Manufacturing Practices (GMP) and Good Documentation Practices (GDP).

Responsibilities

Assesses donor needs, concerns and impact donation may have on donor and family, developing a unique support and coordination relationship with the donor, respecting cultural and age-related needs.
Schedules and conducts donor information sessions.
Manages scheduling and follows through with the donor’s physical exam and medical clearance process, including reviewing physical exam results, participating in determining donor suitability and eligibility, and facilitating donor clearance with Donor Medical Services and the stem cell collection center.
Completes all tasks required for donation including managing blood sample and autologous blood collections, verifying prescriptions of blood stem cells and marrow requested by transplant centers, and facilitating timely collection of samples used to determine infectious disease marker results.
Responsible for communicating case progress with the Case Manager and donor; completing required documentation within designated timelines and managing required case forms and paperwork.
Establishes, as needed, and works with third party physical examination sites, potentially including the external agencies trained to administer filgrastim for NMDP donors.
Contacts donor at designated NMDP time points to assess donor recovery, arrange blood samples as needed, and determine if/when physician intervention is required.
Responsible for removing donation barriers, resolving issues, contingency planning, and adverse event management, as needed.
Maintains accurate and concurrent documentation and records, following NMDP and department policies and requirements.
Facilitates donor and recipient communication, information exchange and survivorship information, monitoring for confidentiality.
Responsible for workup and collection activities under an Investigational New Drug (IND) or research protocol, as directed by the NMDP.
Provides training to third party providers which are performing protocol activities on the donor management site’s behalf, when required.
Implements and adopts strategies and systems to achieve Continuous Process Improvement (CPI) and organizational and department goals and targets.
Attends NMDP sponsored meetings and trainings, as requested. Some travel may be required.
Maintains operational and industry knowledge, keeping current with updated policies and procedures.
Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.
Works with designated team members and staff to deliver the optimal donor experience and meet or exceed transplant center and patient expectations and needs for on-time delivery.
Participates in shared team responsibilities and staff back-up, ensuring optimal coverage of cases.
Participates on NMDP project teams and as needed.
Performs all core job duties in a secondary language (Spanish).
Revises core functions as messaging is targeted to a distinct population.
Reinforces commitment and retention messages to donors, especially related to an ethnically diverse population.
May perform extended duties in an interpreter capacity, acting as a bilingual SME for various projects.
Assists with back translation reviews, proofreading and edits for donor communications.
Assists with in-house translation of Donor Services voice messages, emails, etc.
Provides back-up assistance for donor calls requiring translation.
Supports Be The Match Mexico.