Workstation Support Technologist - Corporate Services Group

Canadian Bank Note Company • Ottawa, ON

9h • CA$59,000 - CA$73,000 • Onsite

About The Position

As a Workstation Support Technologist in our Corporate Information Services department, you'll provide advanced technical support for corporate workstations, cell phones, printers, applications, audio/visual systems, software, Office365, and other related technologies across all CBN sites. Your role will contribute to the smooth operation of all CBN business units, enhance endpoint management processes, and improve service delivery capabilities, ensuring that employees receive the necessary technical support to perform their roles effectively.

Requirements

• Bachelor’s degree in computer science or information technology (or similar) or equivalent combination of relevant education and work experience
• Knowledge of O/S support and hardening
• Knowledge of Technical troubleshooting (hardware)
• Knowledge of Networking infrastructure, protocols, VPNs
• Knowledge of Automated deployment and packaging
• Knowledge of Cloud technologies and SaaS platforms
• Knowledge of Scripting
• 5+ years experience providing workstation support in a Windows environment
• Experience supporting Azure Active Directory (administering user/workstation/group objects)
• Critical thinking skills
• Problem-solving skills
• Interpersonal skills
• Communication skills (verbal and written)
• Organization/time management/prioritization skills
• Self-directed
• Customer-centric
• Growth mindset
• Fluency in English (reading, writing, speaking)
• Ability to participate in on-call rotation program (approx. 1 week on, 2/or 3 weeks off)
• Ability to travel between all National Capital Region (NCR) CBN sites regularly and on short notice
• Ability to lift and carry items up to 40lbs.
• Ability to obtain and maintain Government of Canada Secret (Level II) clearance

Nice To Haves

• Azure Foundations certification is an asset
• ITIL certification is an asset

Responsibilities

• Coordinate IT endpoint equipment provisioning/deprovisioning using automated processes and 3rd party providers.
• Perform advanced hardware and OS troubleshooting and support, including component-level troubleshooting and replacements.
• Manage and evolve workstation OS configurations to meet security and end-user requirements, including deep troubleshooting and security hardening.
• Deploy, patch, upgrade, and support corporate standard software applications using Microsoft Endpoint Management tools and perform complex software packaging.
• Provide technical support services remotely or at deskside, including end-user training.
• Collaborate with other IT teams for problem resolution and routine tasks.
• Maintain and manage Active Directory/AAD, Intune, Autopilot, Device Records, and Corporate Software Portal.
• Conduct Software Packaging and wrapping to facilitate automated software provisioning and delivery through Autopilot and Intune
• Leverage your scripting and PowerApps skills to facilitate various automation & reporting tasks as required.
• Play a key role in managing our AD/AAD identity providers (users, groups, etc)
• Utilize your advanced knowledge of Office365 apps (ie. SharePoint) to help your customers leverage modern technology to aid their business requirements
• Perform expert-level support for SaaS technologies and manage conferencing systems and cell phone hardware standards.
• Various other duties and responsibilities.

Benefits

• An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
• Best-in-class health, medical and life insurance benefits;
• Access to virtual and telehealth services and apps;
• Very progressive fertility, adoption and surrogacy benefits to support all definitions of family.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level