Workspace Experience PM , Leo Workplace Operations (LWO)

Amazon•Kirkland, WA

About The Position

Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. The Workspace Experience Coordinator plays a critical role in ensuring a seamless, efficient, and engaging workplace for employees. This role combines operational oversight with employee experience, focusing on parking compliance, café and food service readiness, and site communications. The coordinator will serve as a visible presence on campus, monitoring trends, reviewing parking violation and exception tickets, and walking the site to ensure spaces are clean, safe, and welcoming. In addition to maintaining daily operations, this role will partner with stakeholders across facilities, security, food services, and space management to address issues, support employee engagement, and provide timely communications. Success in this position requires a balance of attention to detail, strong communication skills, and the ability to connect operational consistency with a positive workplace culture. A day in the life As a Workspace Experience Coordinator, you’ll keep workplace operations running smoothly while shaping a positive employee experience. You’ll oversee parking compliance, review violation and exception tickets, monitor food and café readiness, and ensure shuttle and site updates are communicated clearly. Your day will include tracking data and metrics, sending communications, and escalating issues when needed, while also walking the site to check for cleanliness, food availability, and overall employee engagement. By partnering with on-site teams and stakeholders, you’ll create consistency, accountability, and a welcoming environment for all employees. About the team The Leo Workplace Operations (LWO) team manages construction projects, workspace strategy, lab environment programming, and facilities operations for Amazon Leo. Our mission is to optimize all Facilities operations within Leo environments to support high-velocity satellite production.

Requirements

Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
3+ years of program or project management experience
2+ years of operations, facilities, process improvement, or site coordination experience
Experience managing day-to-day logistics or compliance processes in a technical environment
Strong organizational skills with attention to detail
Ability to communicate clearly with cross-functional stakeholders and follow through on tasks independently
Associate’s or Bachelor's degree in Operations, Engineering, or related field
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Nice To Haves

Prior experience working in manufacturing, warehouse or lab environments
Experience coordinating with Facilities, EHS, or IT teams
Familiarity with intake/request tracking tools, shared dashboards, or audit checklists
Comfortable working in a fast-paced environment with multiple concurrent requests

Responsibilities

Leverage deep understanding of the challenges employees face to prioritize programs and investments that will measurably improve their experience
Work across program, product, and tech teams to standardize employee-impacting initiatives and implement mechanisms to continuously improve the employee experience
Own end-to-end analysis and study quantitative and qualitative data from multiple sources to identify trends that can highlight important aspects
Connect with employees in person/virtually to understand their experience in terms of what's working well and what needs improvement. Identify issues/concerns that need to be resolved. Document responses received in prescribed format
Work with action owners to ensure timely closure of all identified issues and partner with relevant stakeholders to drive engagement initiatives
Support leadership in managing conflicts and conduct end-to-end workplace solutions
Travel up to 10% of the time may be required to support site operations and engagement activities

Benefits

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits

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