Workplace Operations Experience Analyst

Accenture•Milwaukee, WI

3d•Onsite

About The Position

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com . The Milwaukee Workplace Operations Experience Analyst is responsible for completing a wide range of hospitality and customer service activities focusing on client, visitor and employee experience. The Operations Experience Analyst is the primary point of contact for their assigned work area, will be in the office Monday through Friday during business hours (8 a.m. – 5 p.m.) and will perform a wide range of workplace services which may include meeting and event support including audio visual technology, room setup, reservations support, space management and other activities as required.

Requirements

Minimum of 2 years of work experience in a professional environment providing customer service, hospitality and audio visual/general office technology support.

Nice To Haves

Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
Intermediate to advanced knowledge of MS office suite
Willing to step outside role to complete tasks in other areas of the Workplace
Passionate about customer service
Continuous learner mindset—desire to grow quickly with a commitment to excellence
Demonstrated problem solving skills
Ability to take ownership and make decisions independent of customer involvement (proactive)
Team player—desire to work as a team player while accepting substantial individual responsibility
Excellent communication skills (written and oral)
Excellent organizational, multitasking and time management skills
Highly responsive, flexible and adaptable
Proactive thinker/action taker
High level of professionalism – demonstrated poise calm under fire.
Ability to work with highly confidential material and maintain confidentiality
Seeks out challenges and opportunities to grow
Business partner attitude and approach
High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business

Responsibilities

Answer general inquiries, assist in resolving challenges or direct them to the appropriate resource.
Greet clients, visitors and employees
Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality
Assist with any Workplace position while demonstrating a willingness to help wherever needed.
Carry out instructions for security, fire, health and safety and maintain records.
Set up and maintain workspace/meeting rooms including catering and audio/visual equipment.
Keep inventory, stock and maintain appearance of general use areas (e.g., copy room, coffee/kitchen area, etc.).
Provide basic technical support for standard office equipment (e.g., copiers and printers).
Provide meeting and event technology support prior and during meetings.
Complete multiple daily walkthroughs of work area to support customers and ensure space is prepped to standards.
Provide support and/or execute activities related to on-site or off-site meetings and events.
Perform administrative duties according to location processes and guidelines.
Act as a point of contact for the landlord or external providers, coordinating all works carried out on the ground and maintenance of the office space.
Receive, process, and deliver inbound and outbound mail and packages.
Select best method of shipping with referral to detailed instructions.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest.
Provide first-line support for basic office technology.
Respond to inquiries and anticipate needs.
Communicate and interact effectively with teammates and other departments.
Process space reservation requests (assign and confirm space, catering & equipment) and ensure optimal workspace occupancy.
Contribute to the preparation of daily, weekly, and monthly reports.
Other duties as assigned.