Workplace Experience Ambassador

JLL•Carrollton, TX

1d•$46,000 - $48,000•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Ambassador – JLL What this job involves: As a Workplace Experience Ambassador at JLL, you will deliver exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties. This role combines your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment while implementing the experience program at the client's site. You'll increase the level of engagement and partnership between JLL, service partners, and clients to provide superior service delivery while enhancing your individual personal and professional skills through meaningful client interactions and continuous improvement initiatives. What your day-to-day will look like: Primary Client Interface: Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions Positively impact the care and comfort of client employees and guests through exceptional service delivery Front Desk Responsibilities: Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements Strive to continually improve experience service performance while achieving and exceeding performance goals Work with key account and client stakeholders to organize, host, and operationalize engagement events within assigned location Ensuring Exceptional Service: Build meaningful lasting relationships with client employees and guests through consistent engagement Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions Engage in culture of continuous improvement and innovation by leveraging business intelligence and best practices Provide assistance and flexibility with client events as needed to ensure flawless delivery Provide administrative and operational excellence for soft services while implementing service standards Collaborate with all facility services and work with facilities management to ensure safe and comfortable work environment Work across teams to proactively communicate and prepare for meetings and events

Requirements

High School diploma or GED required
Minimum 2-3 years experience in hospitality management
Ability to work with clients at all levels of organization
Strong vendor management experience
Strong communication and listening skills with professional demeanor
Initiative, responsibility, flexibility, and leadership capabilities
Strong analytical skills for service performance assessment
Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook

Nice To Haves

Experience implementing experience programs in corporate environments
Background in continuous improvement and innovation initiatives
Knowledge of business intelligence tools and best practices development
Understanding of service level agreements and performance metrics
Experience with event coordination and administrative support in workplace environments

Responsibilities

Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Positively impact the care and comfort of client employees and guests through exceptional service delivery
Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations
Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
Strive to continually improve experience service performance while achieving and exceeding performance goals
Work with key account and client stakeholders to organize, host, and operationalize engagement events within assigned location
Build meaningful lasting relationships with client employees and guests through consistent engagement
Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances
Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions
Engage in culture of continuous improvement and innovation by leveraging business intelligence and best practices
Provide assistance and flexibility with client events as needed to ensure flawless delivery
Provide administrative and operational excellence for soft services while implementing service standards
Collaborate with all facility services and work with facilities management to ensure safe and comfortable work environment
Work across teams to proactively communicate and prepare for meetings and events