Workplace Experience Coordinator

CBRE•Denver, CO

About The Position

Step into the dynamic world of a CBRE Workplace Experience Associate, where you are the welcoming face and pivotal force behind a world-class customer service experience. Your mission is to elevate the daily environment for every employee and guest, ensuring their visit is seamless, productive, and memorable. As a core member of the Workplace Experience team, you won't just assist; you will be an active creator of an exceptional, high-touch atmosphere that leaves a lasting positive impression. This role is your platform to make a tangible impact on the culture and satisfaction of everyone in the building. This role will be a daytime shift 8:00 am to 5:00 pm EST, Monday to Friday, with some potential for overtime, if needed.

Responsibilities

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
Issue visitor and parking passes and follow security protocols.
Escort visitors to the accurate location.
Monitoring security and fire life safety alarm systems and related follow-up communication.
Checking for environmental leaks for trucks entering the site.
Make a memorable first impression by answering the telephone in a professional manner.
Approve janitorial or maintenance work orders as needed.
Address issues with vendors or staff as needed.
Resolve inquiries or complaints from employees, guests, and co-workers.
Provide solutions in a professional customer-driven manner.
Review customized client materials to ensure they follow brand guidelines.
Follow property-specific security and emergency procedures.
Notify management to ensure the safety of all individuals in the building.
Follow specific directions as given by the manager and work under minimal supervision.
Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
Impact own team and other teams whose work activities are closely related.
Suggest improvements to existing processes and solutions to improve the efficiency of the team.
Evaluate and communicate unusual and/or complex content in a concise and logical way.