Workspace Experience and Operations Manager

JLL•Los Angeles, CA

6d•Remote

About The Position

As a Workspace Experience and Operations Manager within JLL’s Workplace Management team, you will play a central role in delivering exceptional workplace experiences across multiple client sites while ensuring operational excellence and seamless facilities management delivery. Reporting to the Regional Workspace Experience and Operations Lead, you will oversee vendor performance, coordinate workplace services, and support the evolving needs of a dynamic and hybrid workforce environment. This role requires a highly collaborative and solutions-oriented professional who can balance operational priorities with a strong client-first mindset, helping shape workplaces that are safe, efficient, innovative, and welcoming. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role is instrumental in creating environments where teams can thrive. You will partner closely with internal stakeholders, third-party vendors, and client teams to support day-to-day operations, future workplace initiatives, and continuous improvement opportunities while embodying JLL’s culture of collaboration locally and across the globe.

Requirements

2+ years of experience in workplace management, facilities operations, corporate services, or a related environment.
Proven experience managing vendors, work orders, and operational KPIs within fast-paced workplace environments.
Strong proficiency with workplace management systems, digital collaboration platforms, and data analytics tools, including experience with platforms such as Corrigo and Microsoft Teams.
Excellent verbal and written communication skills with the ability to interact professionally with stakeholders at all levels.
Demonstrated ability to manage multiple priorities, solve problems proactively, and make sound operational decisions independently.
Strong understanding of workplace health, safety, compliance, and emergency preparedness requirements.
Ability to adapt successfully within evolving hybrid workplace environments and support organizational change initiatives.
Client-focused mindset with strong collaboration skills and the ability to work both independently and within cross-functional teams.
Willingness to travel to multiple sites as required by the role.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience supporting multi-site workplace or facilities management operations within corporate or professional services environments.
Familiarity with change management practices and supporting teams through workplace transformation initiatives.
Experience preparing operational reports, tracking service metrics, and presenting updates to leadership teams and clients.
Strong financial awareness with the ability to identify operational efficiencies and cost-saving opportunities.
Demonstrated ability to foster collaborative relationships across diverse teams and stakeholders.
Experience working within hybrid or flexible workplace models and supporting evolving employee experience strategies.
Knowledge of workplace technologies and emerging trends that enhance operational performance and user experience.
A proactive and self-motivated approach with the ability to thrive in dynamic environments where we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career.
Commitment to creating inclusive and supportive workplace environments where everyone is empowered to thrive.

Responsibilities

Manage workplace operations across multiple sites, ensuring consistent delivery of facilities management services and adherence to contracted service level agreements.
Coordinate and oversee third-party vendors responsible for janitorial, maintenance, repair, and other workplace services while escalating issues as needed to maintain operational standards.
Maintain ownership of work order management processes and KPIs through Corrigo and other workplace management tools.
Support workplace projects, change management initiatives, and Future of Work programs in partnership with leadership and cross-functional teams.
Build strong working relationships with client stakeholders, business units, and VIPs to understand workplace expectations and deliver a high level of customer service.
Monitor compliance with health, safety, security, and local regulatory requirements to maintain safe and compliant work environments.
Proactively identify opportunities to improve workplace operations, optimize budgets, and introduce innovative workplace technologies and best practices.
Provide regular operational updates, reporting, and data insights to leadership and client stakeholders.
Work flexibly across client and JLL spaces as needed to support operational continuity, workplace experience goals, and evolving business needs.